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Concur - Service Assistant Coach, Professional - Night Shift

2 months ago

Makati City, National Capital Region, Philippines SAP Full time

Job Title: Service Assistant Coach

Company: SAP

We help the world run better

At SAP, we empower individuals to bring out their best by fostering a collaborative culture that values diversity, flexibility, and a shared passion for making a positive impact. Our focus on building a strong foundation for the future and creating a workplace that supports individual growth and development sets us apart.

Job Overview:

As a Service Assistant Coach, you will play a critical role in supporting clients in the Americas region by providing high-quality consultation services tailored to their business needs and objectives. This position requires a strong understanding of Concur T&E and Invoice solutions, excellent customer service skills, and the ability to communicate effectively with clients.

Core Responsibilities:

  • Active role in data gathering for the implementation and/or activation of SAP Concur products and services
  • Provide recommendations based on best practice configurations
  • Manage projects, cases, escalations, and other units of work as required
  • Offer ongoing support for cloud-based products
  • Maintain awareness of customer business processes that may impact SAP Concur configuration requirements
  • Maintain accurate, high-quality, and timely documentation for all steps and activities undertaken
  • Stay up-to-date on SAP Concur-related products, including new releases
  • Exceed and meet departmental objectives
  • Prepare and/or maintain configurations to meet customer requirements
  • Adhere to all corporate policies

Requirements:

  • Experience with Concur Expense preferred
  • Experience in a consultancy role preferred
  • Strong knowledge of customer care techniques and processes
  • Exceptional analytical and listening skills
  • Ability to work effectively in a team environment
  • Flexibility to work extended hours
  • Management consulting experience is a plus

Education:

  • Bachelor's degree in any field or equivalent work experience supporting financial software or cloud-based products
  • Minimum 3 years of experience in troubleshooting and/or a highly focused customer service role, highly preferred

About SAP:

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Equal Opportunity Employer:

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.