analyst, real time

1 week ago


Cebu City, Central Visayas, Philippines Qualfon Full time

Main Objectives and Duties:

  • Communicates system downtimes to all stakeholders.
  • Escalates system downtime and tool issues to Qualfon and Account Management.
  • Communicates effectively to Operations Team from Account Workforce Management during downtime.
  • Documents and sends downtime summary report.

Monitor and manage intraday staffing levels for Clients.

  • Update Operations with staffing every interval during hours of operations.
  • Manage staff levels in Miami and Atlanta servers based on Skill/Organizational requirements.
  • Monitor actual staffing versus scheduled.
  • Initiate overtime if needed to meet weekly FTE requirement.

Monitor real-time ACD agent work state reports.

  • Call out agents in non-adhering work states.
  • Send Schedule Adherence performance alert or report to Operations.
  • Monitor Client-approved discretionary activities of agent work state.
  • Manage auxiliaries activities for Verint schedule changes.

Ensure Split/Skill assignment of all agents.

  • Run split/skill check at least twice a day to cross-reference existing Skill Plan of Account Management.
  • Accommodate Split/Skill change request to Account Workforce.

Accommodate and perform requests and assignments as directed.

  • Provide and complete requested assignments on time.
  • Ensure all provided information is correct.

Area of expertise (Skills):

  • College Graduate or 3 years of related courses.
  • FTE projection and calculation knowledge.
  • Attention to detail.
  • Effective communication with all management levels.
  • Working knowledge of Workforce Management and Operation process.
  • Working knowledge of MS Office applications and Avaya CMS Supervisor or ACD reporting tool.
  • KPI calculation knowledge of Operation.

  • Real-Time Analyst

    5 days ago


    Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Summary:As a Real-Time Analyst at Quess Philippines Corporation, you will be responsible for overseeing all real-time WFM activities to ensure operational and client goals are met. This includes implementing analysis and reporting via WFM tools available, preparing daily/weekly/monthly reports, and analyzing past volume and staffing patterns to ensure...

  • analyst, real time

    2 weeks ago


    Cebu City, Central Visayas, Philippines Qualfon Full time

    **Job Title: Workforce Management Specialist** **Job Description:** **Monitor and manage intraday staffing levels for clients, ensuring effective communication and documentation of system downtimes and staffing summaries.** Main Responsibilities Communicate system downtimes to all stakeholders and escalate issues to management. Monitor and manage...


  • Cebu City, Central Visayas, Philippines Interlink Global Talent Full time

    About the RoleWe are seeking a skilled and detail-oriented Real Estate Investment Analyst to join our team at Interlink Global Talent. The ideal candidate will be proficient in financial analysis, with a strong ability to compile data efficiently and produce comprehensive reports.Key ResponsibilitiesCompile and analyze financial data for various properties...


  • Cebu City, Central Visayas, Philippines Interlink Global Talent Full time

    About UsAt Interlink Global Talent, we provide skilled offshore staffing solutions to businesses across diverse industries. Our team of highly trained professionals, located in the Philippines, seamlessly integrates with companies in the United States, offering a unique and cost-effective approach to meet staffing needs.Job DescriptionWe are seeking a...


  • Cebu City, Central Visayas, Philippines Interlink Global Talent Full time

    About UsAt Interlink Global Talent, we provide innovative staffing solutions to businesses across various industries. Our team of skilled professionals, based in the Philippines, collaborates seamlessly with companies in the United States, offering a unique and cost-effective approach to meet staffing needs.Job DescriptionWe are seeking a detail-oriented and...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Job Title: Business AnalystJob Summary:We are seeking a highly skilled Business Analyst to join our team at RecruiterPH. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business requirements and translating them into actionable insights.Key Responsibilities:Implement a structured approach to...

  • Data Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Cyberbacker Careers Full time

    Job DescriptionJob Title: Data Analyst Backer- Non VoiceJob Summary:We are seeking a highly skilled Data Analyst to join our team at Cyberbacker Careers. As a Data Analyst, you will be responsible for analyzing and interpreting complex data sets to inform business decisions.Key Responsibilities:Develop and maintain accurate and reliable data sets for...


  • Cebu City, Central Visayas, Philippines Cyberbacker Careers Full time

    Cyberbacker Careers: Data Analyst RoleAs a Data Analyst at Cyberbacker Careers, you will be responsible for providing real-time reporting and trend analysis on key performance metrics. Your tasks will include generating daily to weekly and monthly to yearly KPI reports, ensuring data accuracy for assigned divisions, and working in partnership with leadership...

  • Data Analyst Backer

    2 weeks ago


    Cebu City, Central Visayas, Philippines Cyberbacker Careers Full time

    Job DescriptionResponsibilities:Develop and maintain real-time reporting and trend analysis for key performance metrics.Generate daily, weekly, monthly, and yearly KPI reports to support business decisions.Ensure data accuracy and currency for assigned divisions.Collaborate with leadership to drive data-driven insights.Identify and correct data issues...

  • Data Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Job Title: Data AnalystStaff Outsourcing Solutions is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in extracting, cleaning, and analyzing data to provide insights and support decision-making processes.Key Responsibilities:Extract, clean, and analyze data from various sources to identify trends and...

  • Data Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Job Title: Data AnalystStaff Outsourcing Solutions is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in extracting, cleaning, and analyzing data to provide insights and support decision-making processes.Key Responsibilities:Develop and maintain reports and dashboards to track key performance indicators...

  • Data Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Job Title: Data AnalystStaff Outsourcing Solutions is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in extracting, cleaning, and analyzing data to provide valuable insights and support decision-making processes.Key Responsibilities:Develop and maintain reports and dashboards to track key performance...

  • Data Analyst

    2 weeks ago


    Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

    Job Title: Data AnalystStaff Outsourcing Solutions is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in extracting, cleaning, and analyzing data to provide valuable insights and support decision-making processes.Key Responsibilities:Develop and maintain reports and dashboards to track key performance...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    JOB SUMMARYAt TASQ Staffing Solutions, we're seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our real-time action plans and providing top-notch support to our Intraday Analysts.Key Responsibilities:Act as the first point of...


  • Cebu City, Central Visayas, Philippines PRIME Philippines Full time

    Market Analyst Job DescriptionAt PRIME Philippines, we're seeking a highly motivated and detail-oriented Market Analyst to join our team. As a Market Analyst, you will play a pivotal role in shaping the brokerage services direction of our respected real estate consultancy firm.Key Responsibilities:Actively research and analyze office, retail, and industrial...


  • Cebu City, Central Visayas, Philippines RecruiterPH Full time

    Job Title: Business AnalystJob Description:We are seeking a highly skilled Business Analyst to join our team at RecruiterPH. As a Business Analyst, you will play a critical role in driving business growth and improving processes.Key Responsibilities:Implement a structured approach to capturing business requirements and translating them into business insights...

  • Market Researcher

    2 weeks ago


    Cebu City, Central Visayas, Philippines PRIME Philippines Full time

    Market Analyst Job HighlightsAt PRIME Philippines, we offer a dynamic work environment that fosters growth and innovation. As a Market Analyst, you will play a pivotal role in shaping our brokerage services direction.Key Responsibilities:Conduct thorough research on office, retail, and industrial property listings to identify opportunities that align with...


  • Cebu City, Central Visayas, Philippines Wingman Outsourcing Full time

    Job Title: Assistant Property ManagerWingman Outsourcing is seeking a highly skilled and organized Assistant Property Manager to join our team. As a key member of our property management team, you will be responsible for assisting with the day-to-day management of assigned properties, including tenant relations, lease administration, and property...


  • Cebu City, Central Visayas, Philippines PRIME Philippines Full time

    Market Analyst Job HighlightsAt PRIME Philippines, we offer a dynamic work environment that fosters growth and innovation. As a Market Analyst, you will play a pivotal role in shaping our brokerage services direction.Key Responsibilities:Conduct thorough research on office, retail, and industrial property listings to identify opportunities that align with...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Summary:As a Workforce Management Specialist at TASQ Staffing Solutions, you will be responsible for providing critical support to our Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.You will function as the first point of escalation for reporting inquiries or troubleshooting of...