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NOC Administrator with Linux exp
2 months ago
Join our team as a NOC Administrator and play a critical role in maintaining the availability, stability, and integrity of our network infrastructure.
About the Company:We are a leading provider of technology solutions, dedicated to delivering exceptional service and support to our clients.
Job Summary:We are seeking a highly skilled NOC Administrator with a strong focus on networking architecture and operations to join our second shift Engineering Support team.
Key Responsibilities:- Monitor network and system performance, identifying and escalating incidents, and providing initial troubleshooting and resolution for basic technical issues.
- Respond to customer trouble reports and requests via telephone and trouble ticketing systems, using experience and judgment to escalate problems as needed.
- Work with team members across multiple geographic locations and time zones to ensure thorough completion of tasks.
- Act as both an internal and external-facing escalation point involving technical issues and network status.
- Contribute to knowledge base documentation, updating procedures, troubleshooting guides, and best practices.
- Maintain and promote the company's top-quality support and customer satisfaction.
- Propose, develop, and complete projects requisite with skill level.
- Monitor task workflow, customer communications, and trouble ticket generation / escalation / resolution.
- Provide initial analysis, triage, and troubleshooting for basic technical issues reported by users or detected through monitoring tools.
- Escalate complex incidents or issues to Tier 2/3 support teams, ensuring proper documentation and communication.
- Proactively monitor and troubleshoot the company's and customer environments for stability and performance.
- Create, modify, and improve documentation supporting the Engineering Support Team.
- Experience working in a NOC environment.
- Hands-on prior experience working in a data center.
- Experience working with ticketing systems (e.g., JIRA, Zendesk).
- Experience interacting with monitoring tools (e.g., DataDog, LogicMonitor, Prometheus).
- Experience using runbooks to troubleshoot and correct common problems.
- Minimum of 1-year operational experience (Service Provider or Enterprise IT Campus/Datacenter).
- Solid understanding of networking concepts, TCP/IP, and network protocols.
- Typical "internet application" comprehension: HTTP/S, SMTP, DNS, etc.
- Basic VMWare skill set.
- Basic Linux knowledge and skill sets.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
- Demonstrated willingness to learn, teach, and share knowledge.
- Customer-focused mindset with a passion for delivering exceptional service.
- Up to one month FREE Accommodation for those relocating to Pampanga.
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years).
- HMO coverage for employee +1 FREE dependent on the first day of employment.
- +1 additional FREE dependent per successful year of tenure (up to five (5) years).
- Tenure Incentive Program*
- FREE daily meal.
- Referral Bonus of up to Php20,000.00.
- ALL government mandated benefits
