Urgent: Online VOC Support

2 weeks ago


Manila, National Capital Region, Philippines Business Trends Philippines Full time

Acknowledge, assess and coordinate VOC escalations from all touchpoints (CS, Logistics, O2O, internal) with assigned SEPCO and partner PICsManage the VOC monitoring report and follow up on actions/feedback from PICsDo initial checking of order and payment concerns via access to Hybris backoffice, payment gateway dashboard, NERP, Medallia (NPS) and Pure Player/3PD portals, and report to Online Operations PICs for action/decisionAssist in coordinating cancellation requests with Online Operations and Logistics PICsManage order cancellations via Hybris back officeJIRA monitoring/support for Online Operations/VOC ticketsAssist in order tracking and reconciliation tasksAssist in refund request preparation and status monitoringCommunicate VOC updates or next steps to SEPCO's 3rd party CS and Logistics partners, using SEPCO-defined SOPs and spielsSupport other ad hoc requests related to Online Operations/VOC


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    Manila, National Capital Region, Philippines Business Trends Philippines Full time

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  • Quality Analyst

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