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Billing Account Specialist

1 month ago

Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time

Job responsibilities include managing billing processes, providing onboarding support, and resolving customer disputes.

**Acts as a billing representative for Comcast**
Provides onboarding support, including developing introductory materials to billing and payment systems.
Manages a summary billing report containing open disputes, credits, back-dated charges, audit findings, and customer support resolution statistics.
Prepares account review presentations for internal and external stakeholders.
Experienced in working with large data sets in Excel, pulled from multiple source systems and spreadsheets.
Completes monthly billing comparison review to ensure customer receives a clean invoice, free of billing errors.
Audit/ownership of accuracy and timeliness of Comcast Business Customer invoicing, including customer-facing questions and unique invoice/credit requirements.
Submits credit requests relating to billing errors.
Acts as a direct contact to resolve basic billing questions and offer payment options.
Acts as mediator for all billing dispute resolutions, including receipt of dispute, validation research, and root cause analysis.
Performs root cause analysis for internal process gaps related to billing.
Completes proactive audits across all source systems, billing systems, and contracts to ensure invoice accuracy.
Activates billing for sites with installation issues.
Serves as customer invoice advocate, introducing and answering questions about invoices and billing platforms.
Processes change of ownerships for franchised accounts.