Service Manager

3 weeks ago


Makati City, National Capital Region, Philippines ING Full time
KEY RESPONSIBILITIES
  • Coordinate with the business partners globally and with the business teams locally in setting up the service management documentation and reporting requirements of services delivered towards the group.
  • Manage timelines for delivery of documentations so that migrations of new are not blocked on service management.
Where needed, report pro-actively when timely delivery is at risk or an issue
  • Apply framework without being too rigid
  • Report on progress, impediments and results towards the global team
  • Capture and report on concerns wrt to the framework ; provide proposals for improving it
  • Prepare, maintain and deliver service management reports for reporting to stakeholders
  • Organize service review calls meetings with stakeholders/CoE KEY COMPETENCIES
  • College graduate with at least 3 years of relevant work experience in service management and/or BPO.
- Details oriented, well organised and punctual person, ensuring correct documentation - timely follow up – clean reporting - Good communication skills, able to communicate clearly and consistently in different contexts and cultures with assertiveness - Proactive and has can do mentality and assertive - Great initiative and creativity, collaboration; working well with global teams - Step in discussion, challenge stakeholders and creative finding alternative
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