Service Manager

2 months ago


Makati City, National Capital Region, Philippines ING Full time
Key Responsibilities:
  • Coordinate with the business partners globally and with the business teams locally in setting up the service management documentation and reporting requirements of services delivered towards the group.
  • Manage timelines for delivery of documentations to prevent blockages in service management.
Be proactive in reporting if there are risks of delays or issues.
  • Implement framework with flexibility.
  • Provide progress, obstacles, and outcomes reports to the global team.
  • Identify and report concerns regarding the framework; suggest enhancements.
  • Prepare, update, and present service management reports for stakeholders.
  • Arrange service review meetings with stakeholders/CoE. Key Competencies:
  • College graduate with a minimum of 3 years of relevant experience in service management and/or BPO.
- Detail-oriented, well-organized, and punctual individual, ensuring accurate documentation and timely follow-up with clear reporting. - Effective communication skills, capable of conveying messages clearly and consistently across various contexts and cultures with confidence. - Proactive and with a can-do attitude, showing great initiative, creativity, collaboration, and the ability to work effectively with global teams. - Engage in discussions, challenge stakeholders, and find innovative solutions.
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