Customer Success Specialist

2 months ago


Davao City, Davao, Philippines Wela School Systems Full time

WELA is looking for a CUSTOMER SUCCESS SPECIALIST based in Davao This is a full-time position.

Your Responsibilities:


• Establish clear customer retention goals


• Promote the value of our products to ensure renewal


• Educate customers on how to use our products, content, and technologies in a manner that is tailored to their specific needs


• Build and maintain positive relationships with decision-makers at each of your customers


• Bring in client intelligence and feedback

Qualifications:


• 2-3 years of experience in the customer service field, or equivalent experience

• Strong interpersonal skills with the ability to adapt to varying situations and personalities

• Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas

• Basic computer navigation skills

• Positive attitude, strong work ethic, and ability to thrive in a dynamic environment



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