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BOH Claims Consultant

3 months ago

Manila, National Capital Region, Philippines TSA Group Full time

You may apply directly into this link :

Company Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

Competitive salary packageOn-site Work Set UpDayshift Full time roles available
Job Description

What your day will look like?

We are looking for BOH Claims Consultants to join our team, assisting Australian customers. You will be representing our insurance partner, helping to resolve major property damage claims.

You will be working alongside our Australian team to progress property claims to finalisation, and supporting with the hygiene of critical claims processes. These processes include:

Completing tasks on claims and liasing with Suppliers to organise repairsApproving payments to suppliers and customersDrafting claims correspondenceUpdating claims with accurate information received from SuppliersReviews and tracking of claim progression
An overview of the role;Shift assignment is from 6:30am – 3pm, Dayshift (M-F)Onsite Work Set UpFull Time Roles Available
How you will do it?Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basisManage inbound and outbound calls to resolve enquires and answer concerns related to property damageLiase with suppliers and repairers to validate, assess and repair property insurance claimsAccurately record detailed customer interactions and process account informationAccurately manage customer expectations regarding their insurance and claim process
What About You?Passionate about customer service and helping othersConfidence in taking ownership of calls to problem solve and come up with solutionsA high degree of patience and empathy for others in difficult situationsAble to multi-task and manage time effectively without compromising service levelsTeam player, working collaboratively to exceed expectationsHighly adaptable and welcomes change QualificationsMust be amenable to work on a flexible rotating rosterExcellent written communication skillsMust have at least 1 yr Customer Service experience in E-Mail/ Chat and or Social Media and written correspondence in a Contact Centre/BPO environment You will be passionate about people management and; Have strong multi-tasking skills and ability to deliver results under pressure Providing the highest level of customer experience You love to inspire and motivate individuals; people would describe you as a 'natural leader'
Additional information

At TSA, the health, safety and well-being of our team is our number one priority In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.


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Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300