Customer Service Administrative Assistant
4 weeks ago
Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It's our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
To take a behind the scenes look at the REVOLVE "corporate" lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium apparel?
Main purpose of the Customer Service Admin:
Assisting customer service department by researching and resolving order issues. Answering internal customer service requests with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers Required equipment will be provided. Other duties may be added as needed.
THIS IS A HYBRID ROLE - HIGH-SPEED HOME INTERNET IS REQUIRED.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsible for researching and resolving order issues in a timely manner to ensure customer satisfaction.Investigating and troubleshooting payment and refund-related issues.Resolving shipping and logistic issues, including reaching out to warehouses, and carriers, filing claims, and notifying customers of order issues. Responding to customer questions and comments via social channels with speed and professionalism. Supporting the customer service department with daily administrative tasks and ad hoc requests from customer service manager. Work closely with carriers, 3rd party vendors, and Revolve management to notify customers of order updates and issues. Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction.Delivers consistently exceptional customer service to Revolve employee at all levels and external points of contact.Required Competencies:To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work in a team environment Strong customer orientation with desire and willingness to helpStrong verbal and written communication skillsHighly organized and flexible with great attention to detailAble to effectively multi-task in a fast-paced environment Possess critical thinking and problem-solving skillsAbility to give and receive honest and direct feedbackKnowledge of apparel construction and fabrication and various fashion categories Ability to work required overtime when business needs warrantSchedule flexibility as shifts can change based on needs of our customersMinimum Qualifications:Experience with Microsoft word and excel High School DiplomaType 50+ words per minutePreferred Qualifications:1+ years in Customer Service, help desk or call center experience Type 60+ words per minute Working knowledge of website navigation-
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