Receptionist (BGC Office)

7 days ago

Manila, National Capital Region, Philippines Focus Global Inc. Full time

Are you a warm, organized, and professional individual with a knack for making people feel welcome? Join Focus Global Inc. as a Receptionist and become the face of our company, providing high-quality service to clients, visitors, and staff. Your role will be pivotal in ensuring seamless operations and creating a friendly and efficient front office environment. Key Responsibilities:

Company Ambassador: Serve as the first point of contact, embodying the company's image as a high-quality service provider. Ensure all clients, callers, and visitors receive efficient, courteous, and personalized service.Visitor Management: Greet and direct clients or visitors with prior appointments. Record their details and inform the relevant staff members promptly.Telephone Management: Answer all incoming calls, direct them to the appropriate personnel or department, take messages, and follow up as necessary.Courier Coordination: Manage incoming and outgoing courier traffic, liaising between staff members and courier agents to ensure smooth document and parcel handling.Reception Area Maintenance: Keep the reception area in impeccable condition, ensuring a professional and welcoming environment.Administrative Support: Provide support on a variety of office and administrative functions as needed, extending your ambassador role to promote a friendly office environment.
Customer Service Excellence:Warm Greetings: Always greet clients, tenants, or staff with a friendly nod, smile, or a verbal greeting.Confidentiality: Handle all client and employee information discreetly, providing only necessary details as instructed.Professional Communication: Speak clearly, maintain eye contact, and be an attentive listener. Ensure that customers feel at ease and important.Empathy and Responsiveness: Communicate with empathy, be helpful, and exercise good judgment. Address complaints and feedback professionally, ensuring follow-up on actions taken.
What We're Looking For:Education: College graduate.Experience: One year of experience as a receptionist, administrative staff, or customer service staff in a service-oriented organization is a plus, but we're open to fresh graduatesSkills: Excellent communication and interpersonal skills. Ability to work well under pressure. High proficiency in Google Suite.Personal Attributes: Articulate, presentable, professional, and mentally prepared for difficult customers. Friendly, enthusiastic, and knowledgeable, with a focus on customer satisfaction.
Why Join Us?Prime Location: Work at our modern office in Bonifacio Global City, Taguig.Professional Growth: Gain valuable experience in a dynamic and supportive environment.Collaborative Culture: Be part of a team that values excellence, teamwork, and innovation.

If you are ready to make a significant impact and grow your career, we encourage you to join us in delivering exceptional service and creating a welcoming atmosphere for everyone who walks through our doors.

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