Customer Service Representative
1 week ago
Customer Service Role Description
As a Customer Service Representative at Work Services, you will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience through non-voice interactions with clients.
**Key Responsibilities:**
* Provide customer support and resolve customer inquiries in a timely and professional manner
* Ensure customer satisfaction by addressing customer concerns and escalating issues as needed
* Enhance the customer experience through non-voice interactions, such as email and chat
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Requirements:**
* At least a College/Associates Graduate
* At least 3 months of customer-facing experience
* Strong communication and interpersonal skills
* Ability to multitask and work in a fast-paced environment
* Attention to detail and problem-solving abilities
* Experience in a similar role is a plus
* Fluency in multiple languages is advantageous
**Work Environment:**
* 90% Non-Voice Account
* Salary up to 23k
**What We Offer:**
* Competitive salary
* Opportunities for career growth and development
* Collaborative and dynamic work environment
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