Customer Service Assistant

2 days ago


Manila, National Capital Region, Philippines NexGen Agency Full time

Responsible for inquiring standard and special rates/charges from overseas agents, carriers, brokers, truckers and consolidators.Prepares and sends out proposals to clients within parameters and organizes the adequate follow-up.Shipment coordination/booking with clients, overseas agents, co loaders/carriers, brokers. Ensures that proper endorsement and shipment coordination is done with the operations department.Ensures adequate action and reports on complaint of customers.Secures all necessary information and documents from customers to assess credit worthiness.Prepares SOP/SI/BSI for assigned accounts.Assures customer relations in absence and non-availability of account executives and customer service team.Proper maintenance and filing of client records.Tele sales for moving and non-moving accounts.Generates and sends out qualified sales leads.Join meetings/sales visits to clients if needed for assigned accounts.Assist in the Accounts Receivable follow-ups and collections for assigned accounts.Attends to trainings required.Ensures timeliness of sending out daily reports and replies to messages from various messaging apps.May be required to attend to shipping lines/consolidators meetings/visits.Prepares and send Letter of Indemnity to shipping lines for waiver of container deposit (quarterly, semi-annually and annually).Updates and maintains destination charges of shipping lines.Responsible with updating and maintenance of co-loaders tariff for LCL import.In charge of client on boarding for assigned new accounts.Joins AP/AR weekly meeting to address billing and collections concerns.Coordinates collection to clients and sending of SOA as assigned from time to time.Serves as back-up for the preparation of various Customer Service Reports.Be able to assist the customer service department on job-related duties as assigned by the Sales/Customer Service team.



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