Customer Service Representative

1 week ago


Manila, National Capital Region, Philippines NinjaAsia, Inc. Full time

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

Respond promptly and professionally to customer inquiries via phone, email, and/or chatProvide accurate information about products and services to customersResolve customer issues in a timely and efficient mannerFollow up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization's CRM Adhere to company policies and proceduresMeet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as neededMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assigned What are the required qualifications of a Customer Service Representative?Must have high school diploma or equivalentGood communication skills, both verbal and writtenProficient in using computers and various software applicationsKnowledge and experience with a CRM (preferred)Knowledge and experience with hospitality industry (preferred) This is an Onsite and Project-Based positionProject Completion Bonus of Php 10,000 (*must have perfect attendance)Free Meal/Lunch for onsiteWork Schedule 8:00 PM to 5:00 AM (Manila Time)Project Duration - October 28 to December 23, 2024No Call Center experience requiredWork on site in our beautiful office in SM North Edsa Tower 1 Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

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