Healthcare Sr. Representative
2 weeks ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, you will be responsible for answering inbound calls regarding health insurance benefits, eligibility, and claim status, supporting team members, interacting with clients and internal departments, organizing tasks, focusing on quality, and developing a solid working knowledge of the healthcare insurance industry.
Key responsibilities include:
- Answering inbound calls regarding health insurance benefits, eligibility, and claim status.
- Supporting less experienced team members and handling escalated issues.
- Interacting with clients and internal departments to solve issues.
- Organizing and completing tasks according to assigned priorities.
- Maintaining a strong focus on quality, including attention to detail, accuracy, and accountability.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.
Requirements for this role include:
- High school Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- 1+ years of experience using a computer with Windows PC applications.
- Strong analytical/problem-solving skills.
- Required schedule availability is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST).
- Amenable to work onsite (Eastwood, Quezon City).
- Willing to work on a fixed-term employment.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
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