Current jobs related to Customer Service - Manila, National Capital Region - Private Advertiser
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Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeCustomer Service Representative Job Summary: Deliver exceptional customer experiences and resolve issues efficiently in a fast-paced environment.Key Responsibilities:Interact with customers to provide product and service information over the phoneCreate, manage, and drive closure on service requestsSolve problems, communicate, and handle complex issues...
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Customer Service Representative
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Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeProvide customer service over the phone, handle service requests, and resolve issues through coordination with internal departments. Focus on providing a great experience. Create, manage, and drive closure on service requests.Solve problems and communicate with customers to find resolution.Typically handle straightforward problems and refer complex issues to...
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Customer Service Representative
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Customer Service Associate
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START ASAP Customer Service Representative
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START ASAP Customer Service Representative
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Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeEngage with customers over the phone, delivering top-notch information and assistance about our client's innovative products and services. Deliver exceptional customer service and create unforgettable experiences Take ownership of service requests from start to finish Tackle straightforward issues and coordinate with internal departments to resolve complex...
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START ASAP Customer Service Representative
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Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeJob Summary: We are seeking a Customer Service Representative to handle customer enquiries in writing and by telephone in English, providing support for digital topics. Key Responsibilities: • Handle customer enquiries in writing and by telephone in English • Support customers with digital topics such as vehicle applications • Present possible...
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Customer Service Specialist
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Service Crew Member
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Customer Service Representative
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Customer Service Representative
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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Manila, National Capital Region, Philippines Neksjob Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Neksjob. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...
Customer Service
2 months ago
Job Overview:
Ardent Paralegal is seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing top-notch service and support, resolving inquiries, and maintaining positive relationships. This role is essential in ensuring client satisfaction and fostering long-term relationships with our clients.
Key Responsibilities:
Client Interaction:
Respond to customer inquiries via phone, email, and chat promptly and professionally.Provide detailed information about our services, processes, and policies.Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Maintain a positive, empathetic, and professional attitude toward customers at all times.Service Coordination:Coordinate with internal departments to address customer concerns and ensure timely delivery of services.Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.Document all customer interactions, inquiries, complaints, and resolutions in the CRM system.Problem-Solving:Analyze customer needs and provide accurate information to guide their decision-making.Identify patterns in customer inquiries and suggest improvements to service processes and procedures.Work collaboratively with the team to handle complex customer issues and escalations.Customer Relationship Management:Build and maintain strong, long-lasting relationships with clients by understanding their needs and preferences.Encourage customer feedback to improve service quality and client satisfaction.Assist in developing and implementing customer retention strategies to improve client loyalty. Requirements:High school diploma or equivalent; a Bachelor's degree is a plus.Proven experience as a Customer Service Representative or in a similar role.Excellent communication and interpersonal skills.Strong problem-solving skills and the ability to remain calm under pressure.Proficiency in Microsoft Office Suite and CRM software.Ability to work independently and as part of a team.Strong organizational skills and attention to detail.A positive attitude, flexibility, and adaptability in a fast-paced environment.Benefits:Competitive salary and performance-based incentives.Health and wellness programs.Opportunities for professional development and career advancement.A supportive and collaborative work environment.Paid time off, holidays, and other benefits as per company policy.