Sales Support Associate
1 month ago
Educational Qualifications:
Senior High School or College graduate (preferably 19 to 25 years old)Area of Expertise:Customer serviceMandatory Skills:Excellent knowledge in Google Workspace Proficiency in Social Media PlatformsDemonstrates a sense of urgency and ability to meet deadlines Ability to interact with employees and customers in a professional mannerKeen to detailsCustomer-orientedProduct knowledgeInitiativeCollaborationDesired Skills:Positive attitudeOrganizational SkillsCommunicationTeam PlayerDuties and Responsibilities:Handling online inquiries
Responding promptly and professionally to inquiries on platforms like Facebook, TikTok, Instagram, etc.Ensuring all customer queries and concerns are addressed effectively to facilitate sales closureMaintaining a customer-focused approach to enhance satisfaction and encourage conversionsEncoding and monitoring all inquiries both online and actualEnsuring data is complete, correct, and delivered on timeMonitoring inquiry trends to improve response strategiesRegular Correspondence with old prospect buyersReaching out via phone, email, or other preferred communication channelsProviding detailed information about current promotional offers and discountsEncouraging prospects to reconsider purchasing with updated promoMaintaining records of follow-up communications and responses for future referenceAssisting buyers with reservation processes, document preparation, and submission of 30 days requirements compliance and filing of filesWork Schedule and Conditions:Five (5) days a week, 8am to 5pm, over time if needed (flexible schedule that includes being on-call on weekends and holidays)Possible work-from-home setup after completion of probationary periodWork Location: Mabalacat City, PampangaEmployment Benefits:
Mandatory employee benefits
13th month payHoliday payOvertime paySocial Security System (SSS)Philippine Health Insurance Corporation (PhilHealth)Pag-IBIG Health Maintenance Organization (HMO) Leave credits Birthday incentives Company outing and seminars-
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