Reporting Analyst

1 month ago

Manila, National Capital Region, Philippines Cielo Talent Full time
Company Description

Are you ready to accelerate your career?

Join Cielo as a Reporting Analyst A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

  • Work Location: Must be residing in the National Capital Region, Philippines
  • Work Arrangement: Hybrid
  • Work Schedule: 04.00pm to 01.00am Manila time
  • Language: English
  • Specific Requirements: Experience in Reporting & Analytics for at least 2 years. Proficient in various reporting tools including MS Excel (Advanced), SQL, Macro (VBA), PowerQuery, Tableau, and/or PowerBI.

Responsibilities:

  • Complete all required client reporting based on established service line agreement.
  • Complete requirements for other metrics and reporting.
  • Accept and complete all ad hoc reporting requests in a timely manner.
  • Create and maintain billing templates.
  • Develop audit process for monthly billing reconciliation.
  • Provide consultative information to client services teams around process & workflows that impact reporting and billing.
  • Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
  • Monitor trends and make appropriate recommendations.
  • Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
  • Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
  • Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
  • Other duties as assigned.
Qualifications

Education:

  • Associate's degree required. A bachelor's degree is strongly preferred

Experience:

  • Experience in Reporting & Analytics for at least 2 years.
  • Proficient in various reporting tools including MS Excel (Advanced), SQL, Macro (VBA), PowerQuery, Tableau, and/or PowerBI.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
  • Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
  • Basic analytical skills with the ability to assess and present key data.

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