Analyst, SharePoint Solutions

2 weeks ago

Manila, National Capital Region, Philippines Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

The Analyst, SharePoint Solutions will carry out tasks that provide high-value productivity and collaboration solutions within the Firm's intranet and extranet systems.

Responsibilities:

  • Resolve technical and functional issues and requests on the Firm's intranet and extranet systems within established quality metrics
  • Coordinate relevant information relevant to incident resolution between users and support teams as necessary
  • Escalate issues to the appropriate support team following the correct escalation procedures
  • Replicate issues, test possible resolutions and workarounds
  • Log and update ticket/tracker
  • Oversee related communications between end users and support teams (e.g., provide updates, follow up, etc)

Project Management:

  • Carry out project-related tasks within the Firm's intranet, extranet, and tangent applications
  • Build and customize sites; apply HTML, CSS, JS and JSON codes as required by business case
  • Create solutions with the use of Power Platforms and/or Nintex Workflow and forms as required
  • Verify requirements details with the user
  • Provide updates and progress to stakeholders or trackers
  • Provide documentation and instructions

Product and Business Support:

  • Apply known industry practices on good web design and usage
  • Provide walkthroughs and demonstrations
  • Participate in testing activities
  • Suggest product enhancements and customizations according to business usage
  • Test and verify fixes following testing processes and cycles
  • Process user profile updates
  • Provide on-call support

Work Management and Operational Efficiency:

  • Log and close support tickets; update work trackers
  • Comply with admin-related procedures
  • Ensure smooth transition and handover for tasks when on leave

Skills and Experience:

  • Bachelor's degree, preferably in Business or Computer Science -OR substantial equivalent experience
  • Some hands-on experience with Microsoft SharePoint 2016 or above is required. Current experience with SharePoint M365 AND/OR current Microsoft certification is preferred
  • Experience working in a legal environment preferred, but not mandatory
  • Knowledge of management and configuration of Microsoft 365 applications, including but not limited to SharePoint Online, MS Teams, Power Platforms and OneDrive
  • Experience with SharePoint 2016/2019/SharePoint Online is considered a strong plus
  • Experience working within a SharePoint-based environment
  • Experience working with Nintex Workflow, Nintex Forms, Quick Apps, InfoPath a plus
  • Experience working with extranets plus

Non-Technical Skills

  • Above average written and spoken English communication skills
  • Superior problem-diagnosis and creative problem-solving skills
  • Project management and organizational skills to manage multiple tasks within time constraints
  • A self-starter able to work responsibly and professionally by self or with teams in a global environment Minimum Education/Experience
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