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Social Media and Marketing Team Lead

3 months ago

Manila, National Capital Region, Philippines VGW Full time

Social Media and Marketing Team Lead

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Marketing team in Manilaand are currently looking for a Social Media and Marketing Team Lead to join the team.

The Social Media and Marketing Team Leadwill be responsible for leading a team for one of our business units. Your team is at the forefront of engagement with our players and this role is all about enhancing player experience. Your role, along with your team, will work towards our team vision - "Build an industry leading social media presence that provides best in class player experience through our content, community and channels"

Key responsibilities will include:

  • Ensure all prospective and existing customer queries, across social media channels are answered.
  • Ensure that the team is managing the appropriate tool for priority campaign responses and follow-ups, plus ad hoc campaigns.
  • Oversee escalations for social posts and priority campaigns , to & from Customer Service and Account Management teams.
  • Oversee the team's escalations 'to' and 'from' social community to product/marketing teams when an issue arises.
  • Spot check that the correct tagging procedure is followed when consolidating data for reports.
  • Oversee the team relationship building with key players (Account Management & Top Fans) in your community
  • Oversee selection and remuneration of competition winners based on set criteria

What you will bring to the role:

  • A 4-year course college graduate (Marketing, Communications, or any business-related courses)
  • Proven leadership experience, with a track record of managing and developing team members
  • Must have at least 3 years of social media experience working in a fast-paced environment.
  • Strong community management skills, with experience in building and maintaining online communities
  • Proficiency in generating and analyzing various levels of reporting to inform strategy and decision-making
  • Experience in the gaming industry and knowledge of poker is a plus
  • Good to have in-depth understanding of social media platforms, trends, and best practices
  • Experience using Zendesk, Twitch and Sprinklr would be an advantage

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it's not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at


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