Internal Application Support Team Lead

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems. This is a high profile business facing role that works with the core technologies that make TPICAP the leader in the electronic trading business. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.

The candidate will be focused on day-to-day support and implementation of ICAP trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.

The candidate sets the direction and possesses an end-to-end understanding of an organization's system environment and its critical elements that need to be actively managed to ensure service levels are met. He is a driven leader, able to align the team behind strategic business priorities and to motivate ley stakeholders to strive for continuous improvement at all levels.

Role Responsibilities

Monitors and oversees all trading application functionality and the performance of system environment.

Acts as second level support that troubleshoots incidents and requests escalated by the business.

Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.

Builds up the trading application with all the required third party tools and application in staging and production environments.

Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.

Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).

Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.

Submits request and change control forms to document the change done in both staging and production environment. Follows up the status of each request until it is completed.

Serves as an internal escalation of the team members if the team lead is not around.

Handles major projects and major incidents.

Manages the ticket queue and delegates the task to team members.

Ensures the required task of each team members are being done on time and properly. Also, ensures the handover is complete to the next shift.

If the team lead is out of office, he should be able to manage the team's shift schedule, approve of request and change in Servicenow, attend to the urgent requirement of management and business regulatory, and attends to the meeting that the team lead has required the deputy to attend.

Management Role Responsibilities:

Lead and ensure that the team's achieve the behavioral objectives set by the Management. Monitor and track the team's key performance indicators. Propose new operational plans, including targeted budgets, work allocations and staff forecasts Responsible in driving the team to collaborate effectively with other teams and / or stakeholders for more efficient business operations. Developing learning roadmaps to support the professional development of the team essential to their core skills set. Oversee and work with functional heads on recruitment and developing internal mobility opportunities for the team.

Experience / Competences

Windows Server operating systems

SQL (T-SQL, SQL Server Management Services)

Working knowledge of networking tools (e.g. ssh, sftp, traceroute)

Shell Scripting (PowerShell, Bash, Perl)

Strong grasp of change management process

Strong grasp of ITIL based support process. Incident escalation etc

Proven Team Management track record of 5 years plus in such a role

Automation tools (Ansible, TFS, Jenkins)

Some experience with SQL language and Databases a major plus

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Your application will include the following questions:

How many years' experience do you have as an Application Support Team Leader?

TP ICAP is a global firm of professional intermediaries that plays a pivotal role in the world's financial, energy, and commodities markets.

Operating through our core businesses, Tullett Prebon, ICAP, PVM, Mirexa Capital, Tullett Prebon Information, ICAP Information Services, and PVM Data Services, we create strong networks in person and through technology. We provide comprehensive analysis and insight into market conditions and long-term trends. We combine data, knowledge and intelligence into contextual insight and commercial guidance. By engaging with our clients, and providing innovative products and services, we enable our clients to transact with confidence, facilitating the flow of capital and commodities around the world, enhancing investment and contributing economic growth.

Our values of Honesty, Integrity, Respect, and Excellence underpin everything we do.

Our strategic purpose is to provide access to dynamic and efficient markets that enhance the flow of capital, energy, and commodities around the world, enhancing investment and contributing to economic growth.

TP ICAP is a global firm of professional intermediaries that plays a pivotal role in the world's financial, energy, and commodities markets.

Operating through our core businesses, Tullett Prebon, ICAP, PVM, Mirexa Capital, Tullett Prebon Information, ICAP Information Services, and PVM Data Services, we create strong networks in person and through technology. We provide comprehensive analysis and insight into market conditions and long-term trends. We combine data, knowledge and intelligence into contextual insight and commercial guidance. By engaging with our clients, and providing innovative products and services, we enable our clients to transact with confidence, facilitating the flow of capital and commodities around the world, enhancing investment and contributing economic growth.

Our values of Honesty, Integrity, Respect, and Excellence underpin everything we do.

Our strategic purpose is to provide access to dynamic and efficient markets that enhance the flow of capital, energy, and commodities around the world, enhancing investment and contributing to economic growth.

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Perks and benefits

Medical

Life Insurance, Miscellaneous Allowances

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