int-675b786

3 weeks ago


Makati City, National Capital Region, Philippines KMC Solutions Inc Full time
The Purpose Driven Career Objectives of a Network /System / Database Administration at KMC:

OSS Lead 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

To apply for Network /System / Database Administration, you are excellent at:
  • Handling client escalations onsite
  • May be called on to oversee junior members of OSS team
  • Providing second-line investigation and diagnosis
  • Resolving and closing incidents/service requests as per help desk procedures & allocated timelines
  • Escalating unresolved incidents/service requests within agreed timescales
  • Logging relevant incident/service request details per help desk procedures
  • Communicating with client regarding incident progress
  • Ensuring tickets are always updated until issues are resolved
  • Conducting hardware and software maintenance and support
  • Performing IMAC (Install, Move, Add and Change)
  • Local network support and/or assists centralized Network team
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
  • Assisting Asset Management Team in inventory of IT assets
  • Performing deployment and movement of IT assets
  • Performing additional task that may be assigned by the immediate supervisor
Your Success Profile includes:
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to write technical support documentation
  • Team player
  • Ability to work under pressure
  • Good organizational and time management skills
  • Good analytical and problem-solving skills
  • Maintains strong attention to detail in high-pressure situations
  • Strong communications skills, both written and oral
  • Has leadership skills

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