Lead business analyst

Management (Information & Communication Technology)

The expected tasks to be performed by the Lead Business Analyst will likely include, but are not limited to, the following:

• Requirements Gathering and Analysis:
  • Collaborate with stakeholders to gather and document requirements for the Digital KM platform including a Knowledge Navigator system.
  • Identify user needs, knowledge findability and discovery requirements, search behaviors, functionalities, relevant content types, relevant metadata and controlled vocabularies, and integration points with existing systems.
  • Identify opportunities for use of artificial intelligence to enhance user experience and increase productivity.
• User Interface Design and Workflow:
  • Contribute to the design of templates with user-friendly interfaces, especially search results pages, with intuitive workflows, and navigation and content categorization mechanisms.
  • Ensure that the platform's design aligns with branding and user experience guidelines.
  • Encourage consistency of approach across multiple sites through the use of templates and design guidelines.
  • Advise on different methods to achieve desired functionality within the O365 environment.
• Content Management and Integration:
  • Work closely with technical teams to oversee the integration of various content types, ensuring accurate categorization and metadata tagging, appropriate to different audiences/ user types.
  • Implement strategies for seamless migration or integration of existing knowledge resources to the platform.
  • Implement strategies in coordination with the Digital KM Expert for the restructuring of SharePoint sites to ensure findability and discoverability of content on SharePoint.
• Change Management and Adoption:
  • Assist in the development of a comprehensive change management strategy to facilitate user adoption of the platform.
  • Contribute to the creation of user guides, training materials, and communication plans to promote platform usage.
  • Conduct training on how to use the platform as needed.
• Testing and Quality Assurance:
  • Participate in user acceptance testing (UAT) to ensure that the platform's functionalities meet defined requirements, including the development of UAT scenarios and scripts based on prior user needs analysis
  • Identify and report any issues, bugs, or improvements to the development team.
• User Training and Support:
  • Assist in organizing and conducting training sessions and workshops to educate staff on effective platform usage.
  • Provide ongoing support and advice to users, champions, site administrators, content managers, and KM focals by addressing queries, troubleshooting issues, and offering guidance.
• Reporting and Documentation:
  • Contribute to the documentation of platform features, functionalities, and technical specifications.
  • Assist in preparing progress reports, documenting user feedback, and suggesting enhancements.
• Coordination and Project Monitoring
  • Monitor project progress against established milestones and timelines in line with project management methodology.
  • Collect and analyze data to measure the project's success and identify areas for improvement.
  • Coordinates the "feedback loop" process, to make sure that the user needs are evaluated and prioritized.
• Capacity building and knowledge transfer
  • Train the relevant members of the KM team to build the skills needed to design, implement, and manage the platform.

Minimum Qualifications and Experience Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Science, or a related field.
• At least 7 years of experience in software development, user experience design, and/or digital workplace platform implementation
• Deep knowledge of Microsoft Office 365 specifically SharePoint, Term store, Search, Syntex, Information Protection and Governance etc.
• Deep understanding of knowledge & content management systems functionality, as well as data integration including taxonomy management, and metadata implementation.
• Deep understanding of taxonomy management, metadata and relevance of search results.
• Understanding of how artificial intelligence can assist in enriching the user experience of end users. Hands-on experience is an advantage.
• Excellent communication skills to collaborate effectively with diverse stakeholders, including the ability to explain the platform's capabilities and functionality to non-technical audiences.
• Strong problem-solving skills and attention to detail including good interpersonal skills
• A learning mindset and a willingness to adapt or develop new approaches based on user and business requirements.
• Prior experience with change management and user training is a plus.
• Ability to work independently and as part of a team.
• Must be able to relate to international organizations and comfortable dealing with senior executives from a variety of cultures.
• Familiarity with the operations and objectives of financial institutions, international organizations, or development agencies is beneficial.

What's your expected monthly basic salary?

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

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Perks and benefits

Medical

Loans

Vision

Generous health insurance plan coverage equivalent

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