Risk Analyst I

2 weeks ago


Quezon City, National Capital Region, Philippines Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Drive results with a proven ability to achieve both team and individual goals consistently
Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.

Monitor merchant authorizations, deposits and refunds to identify suspect transactions via RiskNet. Identify merchant accounts for credit referral or for further investigation

Verify information with card issuing banks

Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision

Capture and hold funds according to guidelines as warranted. Recommend reserve release of merchant funds where appropriate.

Process electronic funds transfers and wires for merchants as needed

Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases

Focus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments

Provide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions.

Required Qualifications

High School Diploma or equivalent.

Proven organizational, analytical and problem solving skills

Flexibility to work different shift schedules, including weekends and holidays

Strong analytical and decision making skills

High standards in professionalism and fostering positive customer experience

Ability to work independently while maintaining high level of accuracy

Ability to multitask in a complex environment

Adept in Google applications

Preferred Qualifications

Associates or Bachelors Degree

1 year of risk and fraud management experience

Process Leader

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

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