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Genesys Consultant
2 weeks ago
Genesys Consultant | Mgmt ConsultingTaguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
As part of these, you will- Use in depth understanding of Genesys Engage/
Pure Cloud:
Ability to work in high-paced and complex projects
- Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.)
- Deploy thorough understanding of
Genesys Framework:
Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc
Qualifications:
- Engineering Degree or MBA from a tier 1 institute
- Minimum 2 to 6 years of design and application experience implementing multichannel selfservice/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools.
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Genesys Consultant
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt ConsultingTaguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects Apply...
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Hiring Genesys Consultant for Taguig City
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeQualifications: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel selfservice/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
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Command Center Consultant
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeCommand Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...
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Sr. Analyst
1 month ago
Taguig, National Capital Region, Philippines Cognizant Technology Solutions Full timeBD ManagerQualification:MBA / Engineering Graduate with relevant industry experienceResponsibility:Opportunity Management Understand the problem statement (RFP/ RFI) and ensure identification of missing information jointly with the pursuit team and support the framing of appropriate queries to capture the missing information. Validate the service lines and...
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Genesys Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt Consulting Taguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will • Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects...
-
Genesys Consultant
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt Consulting Taguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will • Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects...
-
Genesys Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt Consulting Taguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will • Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects...
-
Genesys Consultant
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt Consulting Taguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will • Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects...
-
Genesys Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt ConsultingTaguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects •...
-
Genesys Consultant
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeGenesys Consultant | Mgmt ConsultingTaguig City, Metro Manila You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects •...
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Hiring Genesys Consultant for Taguig City
2 months ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute - Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite - Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
-
Hiring Genesys Consultant for Taguig City
2 months ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute- Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
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Hiring Genesys Consultant for Taguig City
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute - Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite - Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
-
Hiring Genesys Consultant for Taguig City
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute- Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
-
Hiring Genesys Consultant for Taguig City
2 months ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute - Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite - Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
-
Hiring Genesys Consultant for Taguig City
4 weeks ago
Taguig, Philippines Neksjob Philippines Full timeQualifications: - Engineering Degree or MBA from a tier 1 institute - Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite - Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using...
-
Command Center Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeCommand Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...
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Apply as Command Center Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeCommand Center Consultant Location: Taguig City, Metro Manila Key responsibilities: Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect. Develop target operating models for WFM processes based on client requirements. Apply expertise in WFM solutions, designing...
-
Command Center Consultant
2 months ago
Taguig, Philippines Neksjob Philippines Full timeCommand Center ConsultantLocation: Taguig City, Metro ManilaKey responsibilities:Design and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...