int-4deb711

2 weeks ago


Taguig, National Capital Region, Philippines KMC Solutions Inc Full time
The Purpose Driven Career Objectives of a Network /System / Database Administration at KMC:

OSS Tech2is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.

To apply for Network /System / Database Administration, you are excellent at:
  • Providesfirst-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Communicates withclientregarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Conducts hardware and software maintenance and support
  • Performs IMAC (Install, Move, Add and Change)
  • Local network support and/or assistscentralizedNetwork team
  • Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
  • Assists Asset Management Team ininventoryof IT assets
  • Performs deployment and movement of IT assets
  • Performs additional task that may be assigned by the immediate supervisor
Your Success Profile includes:
  • Excellent customer interface skills
  • Good interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to write technical support documentation
  • Team player
  • Ability to work under pressure
  • Good organizational and time management skills
  • Good analytical and problem-solving skills
  • Maintains strong attention to detail in high-pressure situations
  • Strong communications skills, both written and oral


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