Head, Consumer Segment Portfolio

2 weeks ago


Makati City, National Capital Region, Philippines Metrobank Full time

Job Summary:

The jobholder will drive retail customer portfolio growth in enriching and deepening the relationship with the Bank's customer base. S/he is responsible for the 1) creation of portfolio management frameworks that will determine the right product for critical, high-potential / high-value customer segments; 2) development and implementation of portfolio management programs that cuts across the Bank's personal credit products; and, 3) proactive monitoring of business KPIs such as billings, cross-sell rate, net customer value, NPAT, ANR and delinquency rates, in relation to the portfolio management activities.

The key responsibilities of the role include:

  • Achieve overall key performance indicators related but not limited to portfolio management.
  • Manage portfolio-specific KPIs such as: billings, cross-sell rate, campaign R/R, net customer value, NPAT, ANR and delinquency rates.
  • Conceptualize, create, implement, manage and track assigned portfolio management initiatives such as, but not limited to the following:
  • Drive the strategy development for the retail customer portfolio hinged on a holistic approach on the customer with a strong customer-obsession mindset, rather than a product-centric approach.
  • Effectively execute committed programs for the identified critical segments with the intention of providing relevant offers during the life stage of the customer that will grow total customer value.
  • Manage and ensure revenue growth and profitability of the overall targeted base.

Qualifications:

  • Must have a Bachelor's degree from a college/university and preferably a graduate of a business course.
  • Has at least 5 years solid experience in Marketing and/or Sales and/or Product / Portfolio Management, in an officer/managerial level
  • Has broad understanding of the different areas of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company.
  • Possess strong inter-personal skills
  • Has strong working knowledge of MS Word, Excel, and PowerPoint.

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector/ Credit Card Usage & Portfolio Management Department

Location: Metrobankcard Center, Makati


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