Manager - Client Services - Settlements- Quezon CIty
2 weeks ago
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Client Services - Settlements – Quezon City.
- Manage and own client relationships for Top Tier clients by providing responses to queries within agreed SLA, ensuring all queries are logged onto QTrack. Act as an escalation contact for the team and ensure urgent, high value and high-risk items are resolved on priority and within cut-offs.
- For People Managers, identify growth and development needs of the team and its members. Drive these through regular conversations, providing feedback and guidance. Promote a safe and inclusive environment.
- Develop a comprehensive understanding of Markets and Securities Services products and services primarily Settlements. Utilize this knowledge to drive service excellence and assist Account Management in identifying business development and growth opportunities.
- Conduct root cause query analysis and deliver monthly MI packs to identify product and business development opportunities and feed this back into the appropriate areas for analysis, development and implementation.
- Maintain a robust control environment by ensuring procedures are regularly reviewed and updated, proactively identifying and managing risks and familiarizing oneself with market and industry changes.
Requirements
- Possess Trade Settlements, Asset Serving or Payments background and knowledge - Securities experience and familiar with the processing environment. Excellent knowledge of global custody and securities services industry.
- Experience in both client facing and back office roles with the ability to apply innovative solutions in resolving client needs.
- Team player with good influencing and negotiating skills.
- The ability to work under pressure, can manage time and prioritize tasks.
- Self-motivated, enthusiastic and proven rapid learning capabilities.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Workstyle: Hybrid Working
HSBC was born from one simple idea – a local bank serving international needs. In March 1865, HSBC opened its doors for business in Hong Kong, helping to finance trade between Europe and Asia.
We have been supporting our customers for more than 150 years. Today, we serve more than 40 million personal, wealth and corporate customers worldwide in 63 countries and territories.
The experiences of the past century and a half have formed the character of HSBC. A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers.
The bank has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. The resulting corporate character enables HSBC to meet the challenges of the 21st century.
HSBC was born from one simple idea – a local bank serving international needs. In March 1865, HSBC opened its doors for business in Hong Kong, helping to finance trade between Europe and Asia.
We have been supporting our customers for more than 150 years. Today, we serve more than 40 million personal, wealth and corporate customers worldwide in 63 countries and territories.
The experiences of the past century and a half have formed the character of HSBC. A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers.
The bank has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. The resulting corporate character enables HSBC to meet the challenges of the 21st century.
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