Senior IAM Sailpoint Operations Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Aeven Full time

You will apply your skills and dedication to make sure the IAM system is running smoothly. You will be part of the team that the rest of the organization turns to when there are IAM-related issues that need to be prioritized and handled. You will be handling tickets where you will be involved in troubleshooting issues and problems, and ensuring all requests are handled. There will be a constant focus on training and developing your skills.

As Senior Operations Specialist, your responsibilities will include, but are not limited to:

  • Be the IAM first and Single Point of Contact for our colleagues and customers.
  • Handling and documenting IAM-related tickets/incidents and service requests
  • Prioritization of and follow-up of tasks according to the relevant Service Level Agreement (SLA)
  • Forward/Escalate requests to other teams if necessary.
  • Documentation management (document processes and procedures, update of existing documentation)
  • Ensure compliance with the relevant procedures.
  • Assist the Operations Team with specific tasks on a need basis.

Qualifications

  • A relevant degree in IT, or Engineering
  • Experience with IAM
  • Experience with Sailpoint IdentityIQ
  • Experience with Information System Security (ISS), and Active Directory (AD)
  • The ability to prioritize and execute tasks in a busy working environment.
  • Being a team player
  • Have a troubleshooting mindset.
  • The ability to communicate clearly with relevant stakeholders.
  • Curiosity and willingness to learn new skills.
  • Fluent in English

CANDIDATE EXPERIENCE

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process:

After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round: Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week. Successful candidates will receive feedback and job offers directly from Human Resources.

_____________________________________________________________________________

COMPANY OVERVIEW

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. "With Aeven, wherever you're going, we're here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive". - Henrik Bodskov, CEO

Read more about AEVEN:

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

  • Competitive Compensation
  • Clothing & Laundry Allowance
  • Communication Allowance
  • Fitness Allowance
  • Healthcare/HMO
  • Medical Allowance (Employees/Dependent)
  • Life Insurance
  • Leave (convertible to cash)
  • Rice Subsidy
  • Emergency Loan
  • First Baby Gift
  • Wedding Gift
  • Year End Gift
  • Performance Bonus
  • Flexible Working Hours
  • Free Breakfast on Fridays
  • Free fruits and wide selection of tea and coffee for free
  • Annual flu vaccination for free

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