Infrastructure & Operations Manager at Optical Distributor (Manila-based only)

2 weeks ago

Makati City, National Capital Region, Philippines OneTeamAnywhere Full time

We are looking for a passionate Infrastructure & Operations Managerto work for client's office in Makati City, Philippines. For this job, we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines.

About the OTA Client

  • Over 30 years of optical industry experience in distribution of the world's most prestigious eyewear and eye care brands.

Job Responsibilities:

As an Infrastructure & Operations Manager, you will play a vital role in ensuring the efficient and effective delivery of IT Infrastructure & services to internal and external stakeholders. Your primary responsibility is to provide IT service desk fulfillment process, maintain a high level of customer satisfaction, and contribute to the overall success of the IT organization.

Key Responsibilities:

  • Problem Management: together with Change Management team, review, assess and recommends permanent resolutions to the recurring issues must be systematically and methodically plan for design, build, and apply.
  • Service Level Agreement: Regularly reviews IT tickets and ensures issues are resolved and any escalations are properly handled to meet the resolutions with the agreed SLA; collaborates with technical teams to escalate and resolve complex issues.
  • User Training and Education: Conduct user training sessions and create user guides to enhance end-user knowledge and self-service capabilities. Provide guidance on IT policies, procedures, and best practices.
  • Continuous Improvement: Identify opportunities for process improvement, automation, and streamlining of IT service delivery. Proactively propose and implement enhancements to optimize service efficiency and effectiveness.
  • Asset Management (Digital and non-digital): Responsible for overseeing the procurement, tracking and disposal of hardware, software and other IT equipment. Ensures that the IT assets are properly documented, dispense and dispose.
  • Administrative: Assists in the operations and project activities such as but not limited to new store openings requirements, training and events with technical and software requirements, implementation of application usage etc.
  • Information Security: work with the Associate Director in developing the Information security roadmap and making sure allplans and programs are delivered on time and properly transitioned to operations.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 5 years in managing LAN/WAN/WLAN technologies
  • At least 2 years in handling information security initiatives and operations.
  • Manages and configures Network equipment: Switch, Router, WIFI AP, and configure VPNs, VLAN, DNS, DHCP, and Active Directory.
  • Understands and has experience in deploying WAN technologies: Leased line, 5G, DSL and VPN.
  • Knowledgeable in open-source technologies (Firewall and load balancing)
  • With experience on SaaS (Cloud platforms: Azure/AWS) management, design and build.
  • Knowledgeable in Security principles and configuration (Packet filtering, port blocking, domain filtering, SPAM, malware, etc).
  • Can manage M365 platform (Teams, Email, Sharepoint).
  • Preferably with ITIL certification on Service Management.
  • Strong technical aptitude and understanding of IT service delivery principles.
  • Excellent communication and interpersonal skills to interact with end-users and technical teams effectively.
  • Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
  • Proficient is using MS productivity Tools (Word, Excel and Powerpoint)

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