Division Head, Chargeback

2 weeks ago


Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time


•Responsible in overseeing the day-to-day operations of the division covering the following:

2.Credit, debit and prepaid card issuing chargeback; and

3.Schemes settlement.


•The role's accountability will also include efficient management of chargeback-related requests or complaints.


•Monitors daily settlement to schemes (Mastercard, Visa, JCB & UnionPay) ensuring that no association penalties are imposed.


•Oversees the regular monitoring and review of new circulars from schemes including amendments to current association fees. Ensures timely dissemination of bulletins to concerned groups allowing for strict compliance.

Job Requirements


•Graduate of a business course or business related course


•With 5-8 years of experience in the credit card business / operations, specifically on chargeback and / or fraud


•Highly analytical with strong leadership and management skills


•Ability to manage internal and external stakeholders in the fulfilment of duties and responsibilities

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Head of Department?

How many years' experience do you have as a Chargeback Executive?

RCBC Bankard Services Corporation

Once you choose a career with RCBC Bankard Services Corporation, you can experience the excitement of being involved in a company that pioneered the credit card business in the country. As a credit card provider under RCBC, our firm issues RCBC Bankard credit cards under the MasterCard, Visa, JCB and UnionPay labels. With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.

Once you choose a career with RCBC Bankard Services Corporation, you can experience the excitement of being involved in a company that pioneered the credit card business in the country. As a credit card provider under RCBC, our firm issues RCBC Bankard credit cards under the MasterCard, Visa, JCB and UnionPay labels. With over 30 years of giving Filipino consumers the benefits of cashless transactions, versatile add-on services, and innovative rewards points, we at RCBC Bankard Services Corporation have the right environment that will support, sustain, and value your efforts to enhance our cardholders' convenience and lifestyle. Individuals with creative sensibilities willing to work in a financial institution will fit right in with us well, motivated as we are in the pursuit of efficiency, creativity and excellence. While steeped in the credit card business, our professionals exhibit a great sense of originality, inspiring teamwork, mutual trust and professionalism, and recognizing and rewarding excellence and loyalty.

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