Risk Services

2 weeks ago

Makati City, National Capital Region, Philippines ING Hubs Philippines Full time
Talent Acquisition and Retention | Recruitment Operations | Account Management | Human Resources (HR Business Partnership) | People Management

Overview:

The ING Think Forward Strategy aims to create a differentiating customer experience, enabled by simplifying and streamlining our organization, further striving for operational excellence, enhancing the performance culture within our company and expanding our banking capabilities.

As a Circle Lead for Risk Services, you will be responsible to lead and manage a team that supports Global ING Business Partners for a wide range of risk services, that may include (but not limited to):

  • KYC / Compliance / Non-financial risk management activities - ensuring that operational tasks for an effective and efficient non-financial risk management are completed by your team.

Operational tasks of the team may include the following:

  • Performance of quality assurance activity on the outputs submitted by 1st line of Defense, based on various ING policies (e.g. anti-fraud, customer due diligence, Sarbanes Oxley)
  • Provision of support to ING Business Partners in managing issues, events, and in completing administrative tasks in the non-financial risk system (iRisk).
  • Financial risk management activities - ensuring that reporting, and operational requirements of ING's Business Partners are met for the credit risk, market risk, and other financial risk areas

You will also be part of the Risk, Finance, and Compliance Management Team, responsible for setting strategic priorities for the department and for influencing the organization of the future.

You report hierarchically to the Super Circle Lead (Department Head) for Risk services and your stakeholders will include the Global Business Partners for the services that you will cover.

If you are good at:

  • Developing high – performing teams and empowering teams to act autonomously and holding them accountable
  • Making decisions for the good of the business and the people
  • Having strong communication skills and (international) stakeholder management skills
  • (Complex) Project Management and with a proven track record in continuous improvement and change management
  • Being able to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations
  • Steering on output through others
  • Managing multiple business partners and used to work with tight deadlines
  • Being result-driven and being able to push things forward in a persistent way;
  • Being well organized, pro-active and hands-on to deliver high quality output and services
  • Being analytical, autonomous, adaptive, and flexible to turn problems into workable solutions.
  • Having exposure with communicating with stakeholders with different cultural backgrounds
  • Having proven verbal and written communication skills in English;

If you are:

  • With a proven track record in managing Financial Risk / Non-Financial Risk / KYC / Compliance area for at least 5 years.
  • Experienced in a complex and dynamic Banking and Service Delivery environment;
  • Experienced in managing a team of 20-30 people.
  • Flexible, open to learn and to challenge peers from the Management Team.
  • Ensure that the teams in your Circle are doing the right Service Delivery (i.e. are competent and capable and focus on the right priorities in order to achieve their goals);
  • Take a leadership role, move strategic priorities to executable plans and action;
  • Facilitate, support and motivate your employees in the Risk Services Department
  • Create, together with the Agile Coaches, high–performing teams and remove impediments, stimulates interaction between people within and outside your domain;
  • Be accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across your entire Circle;
  • Be responsible for Continuous Improvement of processes, services and administration within your Circle with the goal of limiting internal hand-overs
  • Be accountable for developing the areas of expertise of the Circle as a whole and the personal development of the individual members
  • Act as a role model while safeguarding our ING values
  • Effectively facilitate the transition of Risk Services to the One Agile Way of Working
  • Actively collaborate with multiple departments within ING Global

If you'd like to work with:

  • Self-organized teams
  • ING Global Business Partners and Risk and Finance Management Team
  • Experts and Senior Stakeholders

If you want to:

  • Work in One Ayala Tower (Makati), the country's economic center
  • Enjoy competitive compensation and allowances
  • Be part of a diverse, creative, and energized team
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance, Business Development, Quality Assurance
Senior Operations Lead - Customer Service

National Capital Region, Philippines 4 araw nakalipas

Senior Manager Customer Relationship Management
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