Technical Support Representative

2 weeks ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

Role: Service Desk Analyst – L1 Voice Support

Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)

Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.

Work Set Up: This 100% onsite/office reporting.

Qualifications:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent.Good communication skills. Must be amenable to work in shifting schedules.Must be okay to work 100% on site.Immediate Joiners are preferred.With relevant experience for IT-Related Job, Service Desk, and CSR position.Responsibilities include:Open, log, prioritize, assign, close tickets logged in the IT Service Desk.Query the user for all relevant information concerning the call made or issue reported by the user.Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.Re-route misdirected calls.Escalate tickets not resolvable by SD, in accordance with client's escalation procedures.Provide status updates on Tickets to users.Re-open Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.Able to make sound decisions and work with minimal supervision.Excellent interpersonal skills to foster cooperation among users, support teams and peers.

  • Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full time

    Duties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...


  • Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full time

    Duties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....


  • Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....


  • Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Technical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...


  • Manila, National Capital Region, Philippines FIS, Inc. Full time

    Technical Support Representative Senior (IT Service Desk L2/L3) Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Technical Support Representative Senior (IT Service Desk L2/L3) ...


  • Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    Product Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...


  • Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    Product Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...


  • Manila, National Capital Region, Philippines Infinit-O Full time

    Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...


  • Manila, National Capital Region, Philippines Infinit-O Full time

    Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Responsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...


  • Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....


  • Manila, National Capital Region, Philippines Turnitin, LLC Full time

    Technical Support Representative, TriageFull-timeWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Product Support Representative page is loaded Product Support Representative Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R071272 Acquire BPO is an award-winning, global business outsourcer with 8,500= staff operating out of Class A offices in 16 locations across the Philippines, Australia, the...


  • Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are you driven, results-oriented and a team player?With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...

  • Technical Support

    2 weeks ago


    Manila, National Capital Region, Philippines 2C2P Full time

    Technical Support (Senior Executive, eCommerce Solution Specialist) Developers/Programmers (Information & Communication Technology) Philippines, Manila | Full Time | Operations2C2P is looking for a Senior Executive, eCommerce Solution Specialist to join its growing team in the Philippines. If you have the right skills, qualifications & experience and are...


  • Manila, National Capital Region, Philippines Business Trends Philippines Full time

    Technical Service SpecialistThe Technical Service Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty. Position...

  • technical support

    2 weeks ago


    Manila, National Capital Region, Philippines Power Mac Center Full time

    We are currently looking for a Technical Support Assistant to join our affiliated company, which focuses on Digital and Commercial Solutions.Job Summary: The Technical Support 1 is responsible for maintaining the company's assets deployed in various locations nationwide through on-site and remote implementations. They are expected to deliver concise reports...


  • Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...