Reporting Analyst

2 weeks ago

Manila, National Capital Region, Philippines TTEC Full time

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Research Analyst, Marketing Analytics working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing
Under supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. The individual will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.

You'll report to the Director, Marketing Analytics. You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

Run and extract reports/data from internal and external systems or sourcesPerform checks to ensure data integrity and consistencyRun manual and automated processes (ex. scripts, SQL stored procedures, loaders, PowerPivot refreshes, VB, etc.) to streamline cleansing and loading of dataCreate and fine tune queries necessary for performing voice/text analysis using speech analytics platformsAnalyze qualitative & quantitative data, identify trends and improvement opportunitiesConduct root cause analysis to determine underlying drivers behind performance gapsProvide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategiesAssist with the preparation of business review documents for presentation to program operations teams and clientsWhat You Bring to the RoleBS/BA required2+ years of data science, business intelligence, or high-growth analytics experienceStrong skills for data analysis and interpretation in Excel, PowerBI, PowerPivot, R, Python, SQL, and other toolsSQL coding experience preferredExperience with data management - understanding of databases, SQL queries, ETLs, and data models (tabular, cube, etc.)Knowledge of CRM systems and data visualization/BI tools (ex. Salesforce, Tableau), and contact center metrics a plusExcellent communication and organization skills, above average knowledge of PowerPointProblem solver and detail oriented, able to work within an ever-changing data environment What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.

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