Service Engineer Supervisor
2 weeks ago
- Supervising and coordinating the activities of a team of service engineers, including scheduling work assignments, providing technical guidance, and conducting performance evaluations.
- Ensuring that service engineers adhere to safety protocols and quality standards while performing installations, maintenance, and repairs.
- Managing service contracts and agreements with clients, including negotiating terms, resolving disputes, and ensuring customer satisfaction.
- Collaborating with sales and marketing teams to identify opportunities for service contracts or upgrades.
- Providing technical support and assistance to service engineers as needed, including troubleshooting complex issues or conducting training sessions.
- Maintaining accurate records of service activities, including equipment maintenance logs, service reports, and inventory levels.
- Monitoring key performance indicators (KPIs) such as response time, resolution time, and customer feedback to drive continuous improvement in service delivery.
- Identifying and implementing process improvements to enhance efficiency and effectiveness in service operations.
- Keeping abreast of industry developments, technological advancements, and best practices in service engineering.
- Accepts and performs such other functions as may be assigned by direct heads.
Qualifications:
- Bachelor's degree in engineering or a related field.
- Previous experience in a service engineering role, with a strong technical background in the relevant industry (e.g., machinery, electronics, medical devices).
- Proven leadership abilities, with experience in supervising or managing a team of technical professionals.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and other stakeholders.
- Strong problem-solving skills and the ability to think critically under pressure.
- Knowledge of safety regulations, quality standards, and best practices in service engineering.
- Proficiency in relevant software tools and systems used for scheduling, inventory management, and reporting.
- Customer-focused mindset with a commitment to delivering high-quality service and building long-term relationships with clients.
- Flexibility to work outside regular business hours and travel as needed to support client installations or service calls.
What's your expected monthly basic salary?
How many years' experience do you have as a Services Engineer?
Do you have customer service experience?
Are you willing to undergo a pre-employment background check?
Do you have a valid Philippine driver's licence?
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