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Service and Production Supervisor
2 weeks ago
✦ Manage overall service and production operations, supervise technicians in handling repairs, dispatch scheduling, coordination with and parts team, repair data management, reports and analysis
Duties and Responsibilities✦ Conduct Driver and Technician after sales maintenance training
✦ Engine and under chassis troubleshooting
✦ Prepare Estimate Cost of Body Fabrication
✦ Perform regular visit to clients to maintain/sustain business relationship
✦ Review manpower and 3rd party vendor requirement and recommend changes in repair structure to improve team efficiency
✦ Adhere to safety directives, ethics directives, policies and procedures
✦ Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
✦ Displays extensive working knowledge of industry standards and practices, including product details and company services offered
✦ Offers exemplary customer service, including maintaining customer relationship s and ensuring repeat customers by taking care of any customer concerns or complaints quickly and professionally
✦ Performing inspections especially in production area and preparing reports
✦ Work with and through management to develop and implement actions that protect company assets and profitability
✦ Sets performance goals and objectives with upper management
Qualifications✦ BS in Mechanical Engineer, Professional License (Passed Board Exam in Mechanical Engineer)
✦ At least (5) years related field is required, or specialized in Engineering Mechanical/Automotive equivalent
✦ Knowledge in execute basic Mechanical and Electrical works
✦ Knowledge in basic principles of Automotive-Mechanical
✦ Good in resolving conflicts and negotiating resolutions to customers
✦ Good in programs and plans formulation
✦ Excellent verbal and written communication
✦ Detail oriented and goal driven
✦ Can work under pressure and work well with or without supervision
✦ Good in presenting ideas and good planner
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