Process Engineer Specialist

2 weeks ago


Makati City, National Capital Region, Philippines AXA Group Full time

Job Summary: A Process Engineer is a professional who plays a crucial role in analyzing, documenting, and improving business processes within an organization. They focus on identifying inefficiencies, bottlenecks, and areas for improvement to streamline operations, enhance productivity, and optimize overall performance.

Key Responsibilities

1. Process Analysis: Analyze existing business processes and workflows to identify areas for improvement, inefficiencies, and bottlenecks. Use process mapping and modeling techniques to document and visualize current processes.

2. Process Documentation: Create clear and concise documentation of current processes, including process flows, procedures, and guidelines. Maintain process documentation repositories and ensure accuracy and accessibility of process-related information.

3. Process Improvement: Collaborate with cross-functional teams to identify process improvement opportunities. Use data analysis and performance metrics to evaluate process effectiveness and propose solutions for streamlining operations, reducing costs, and enhancing productivity.

4. Process Design: Develop and design optimized future-state processes based on identified improvement opportunities. Work closely with stakeholders to define process requirements, objectives, and desired outcomes. Use process modeling tools to create visual representations of proposed processes.

5. Process Implementation: Support the implementation of process improvements by providing guidance, training, and documentation to stakeholders. Collaborate with IT teams to ensure smooth integration of new processes and systems. Monitor and measure the effectiveness of implemented processes.

6. Process Monitoring and Evaluation: Establish monitoring mechanisms and performance indicators to track the efficiency and effectiveness of processes. Continuously evaluate and assess process performance against defined metrics and benchmarks. Identify and address any deviations or issues that arise.

7. Stakeholder Engagement: Collaborate with stakeholders across different departments and levels of the organization to gather requirements, address concerns, and ensure alignment with business objectives. Conduct workshops, interviews, and meetings to facilitate process improvement initiatives.

8. Change Management: Support change management activities related to process improvements, including communication, training, and stakeholder engagement. Assist in overcoming resistance to change and promoting a culture of continuous process improvement.

9. Continuous Improvement: Stay updated with industry best practices and emerging trends in process analysis and improvement methodologies. Participate in professional development activities and actively contribute to process improvement initiatives within the organization.

Your Profile
  • Proficiency in process modeling and documentation tools.
  • Experience in process analysis, process improvement, or business process management.
  • Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels.
  • Knowledge of change management principles and methodologies.
  • Strong attention to detail and the ability to work independently or as part of a team.
  • Familiarity with data analysis and performance metrics.
  • Continuous improvement mindset and a proactive approach to identifying opportunities for process optimization.

Preferred Requirements:

  • Bachelor's degree in industrial engineering, Business Administration, or a related field.
  • Project management skills and the ability to prioritize tasks and manage multiple projects simultaneously (Agile, Project Management, DMAIC)
  • Six Sigma Yellow Belt or Green Belt Trained
About AXA

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

About the Entity

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

What We Offer
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