Business Process Specialist

2 weeks ago


Makati City, National Capital Region, Philippines ePLDT, Inc. Full time
  • Develop initiatives for continuous business process improvements
  • Develop best practices for business process improvements
  • Design, develop and implement business processes to achieve organization goals
  • Track and communicate status of business initiative projects to management
  • Assist in budget planning, resource allocation, and schedule to implement process improvements
  • Plan, implement and monitor business process changes for projects
  • Assist in making business decisions relating to system implementation, modification, maintenance, etc
  • Develop and maintain business process documentations that will be used as reference for preparing test cases, training documents, etc
  • Update business processes to meet changing business needs
  • Present analyses, solutions and business cases to senior management
  • Coordinate with cross-functional team to develop business process requirements

Job Qualification

  • Have at least 2 years of industry experience in governance, process frameworks, leading process improvements/standards/etc for an IT service delivery industry
  • Graduate of Industrial Engineering, Accountancy, or any related field that would manifest his/her passion or dedication in driving business processes
  • Familiarity about Industry process frameworks and other standards e.g. ISO QMS, CMMI, ITIL/ITSM, COBIT, PMBOK, Agile, etc
  • Will aid in process improvement/s initiative; ready to roll up his/her sleeves when necessary
  • Should be familiar w/ a process improvement lifecycle and can manage all levels of stakeholders

If you have any questions please do not hesitate to contact below:

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