Number Transfer Analyst

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years ' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Infrastructure & Operations Team to make sure we stay ahead of the competition.

The Local Number Portability (LNP) Coordinator position will manage the critical day to day operational components for the delivery of telephone services. This includes, but may not be exclusive to: Local Number Portability (LNP), DID Listings, SMS, Translations, telephone back office processes and manage special projects as necessary. The ideal candidate will be a proven leader with a heavy achievement orientation, a high personal level of excellence and the ability to assess situations quickly/understand business requirements and use technology to assist in the end-to-end telephony process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Local Number Portability Coordinator is responsible for triaging order fall outs and preparing Local Service Requests (LSR) using information from telephone work order, ensuring accuracy and completion; submit orders to multiple Local Exchange Carriers (LECs / ILECs) across multiple markets where LSR requirements/business rules may vary. Responsibilities will also include follow-up, carrier escalations, provisioning and system updates, and project/quality management. This position fulfills an administrative and technical support role within the Customer Provisioning team by meeting core performance objectives and by addressing order-impacting issues with RingCentral's internal/external customers.

JOB RESPONSIBILITES:

Prepare Local Service Request (LSR) utilizing carrier applications and carrier interfaces.

Submit, track and document LSR orders to Local Exchange Carriers, using various internal and external systems.

Monitor submitted LSR orders to ensure Firm Order Confirmation (FOC) received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed.

Responsible for creating and activating telephone number subscriptions in SOA / NPAC.

Coordinate requests for Hot Cuts with various departments within the Company.

Proactively manage internal system milestones, carrier issues and order supplements to ensure order completion within established time-sensitive intervals.

Utilize trouble-shooting techniques to escalate and resolve order jeopardies of a simple and complex nature with ILECs/CLECs.

Identify solutions to challenges that will make LEC Services more effective and efficient with openness to creativity, innovation, and change.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Microsoft Office applications such as Word, Excel.

Knowledge of common Local Number Portability systems will be helpful.

Solid time management, organizational skills, multi-tasking skills and analytical skills.

Mature judgment and the ability to work independently and efficiently .

Flexible, Punctual, regular, and consistent attendance.

High degree of accuracy and attention to detail.

HIRING REQUIREMENTS:

Atleast college level

1-2 Years Number Porting (LNP) experience is required

At least 1 year of Technical Support experience

Amenable to work in shifting schedule

Amenable to be assigned in Cubao or Ortigas site during training onsite

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTMfrom any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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