Operations Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role: No

Key Accountabilities:

Individual Accountabilities:

• Act as an Operations Analyst for the various applications utilized for Derivatives trading, valuation, accounting, and reporting, along with VAH analytics covering both day to day production support and substantial project and enhancement activity. This would include:

1. Responsible for providing support to business and systems management in addressing complex derivatives and VAH business issues, assessing risk, presenting recommendations, and implementing solutions

2. Work with delivery manager and key business resources to define and manage the scope, approach, and requirements of enhancement requests with specific emphasis on creating integrated, strategic solutions

3. Identify complex operational business issues and aid in the facilitation of development activities for solutions involving workflow procedures and/or new technologies that are consistent with business long – term strategic plans

4. Responsible for gathering, documenting, and executing business/system requirements and test plans and cases for various business and production issues in a timely fashion

• Be the point of contact in Manila for coordinating user queries relating to the various applications used within Derivatives and VAH groups

• Ensure all necessary documentation is maintained including requirements documents, support, processes and procedure manuals

• Ensure compliance and adherence to defined technology procedures and processes

Job Requirements:

•

• 3+ years of progressive business analysis experience involving Derivatives, Variable Annuity Hedging and/or other relevant financial instruments

• Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company's various businesses

• Superior analytical and diagnostic skills; extensive knowledge and understanding of process design, analytical and productivity improvement methodologies

• Strategic thinker with demonstrated ability to generate original ideas to support Company initiatives; superior strength in evaluating feasibility of ideas and options, assessing risks and trade – off, and making informed and timely decisions

• Excellent interpersonal skills and strength in facilitating and presenting in large group settings; strong interviewing, influencing, and negotiating skill across the organization

• Demonstrated superior flexibility in the face of ambiguous situations, shifting demands, and challenging work environments

• Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

• The key responsibility will be the support for users with similar business hours as the team (Manila day shift); however, additional responsibilities may be given as pertains to production support of North America business cycle and various critical tasks during quarter-ends and year-ends

• Other responsibilities may be assigned by the MBPS IS Management or the Manulife Business Unit as deemed necessary in the course of the business operations.

Technical Skills:

• Familiarity with scheduler or file mover software (such as CAWLA) is a plus
• .NET, JAVA, SQL, shell scripting, Visual Basic

Tools Specific Knowledge:

• Findur
• SimCorp Dimension is a plus
• Informatica PowerCenter
• APEX
• Microsoft SQL Server Management Studio
• Acadia

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at .