Canada HRO Comprehensive Services Senior Team Leader

2 weeks ago

Makati City, National Capital Region, Philippines ADP Full time

  • Lead, coach and mentor a Team of Payroll Specialists responsible for providing World Class Service to high value clients throughout Canada and the US.
  • Proactively advocate on behalf of clients with other ADP Teams to ensure issues are rapidly identified and brought to closure.
  • Identify, document, communicate and implement opportunities for sustainable process improvement focused on enhancing service quality and increasing process efficiency.
  • Participate in the establishment, communication, rollout and measurement of Team and Business Unit Q12 focus areas to support and enhance an Employer of Choice environment.
  • Assume responsibility for the complete resolution of all aspects of service delivery deficiencies impacting clients, ensuring issues are thoroughly examined and, where appropriate, ensuring processes and procedures are modified to mitigate future occurrences.
  • Assure new clients enjoy a very positive ADP experience by working closely with other Teams to smoothly transition new clients onto their Team.
  • Constantly evaluate knowledge gaps existing in the Team and take steps to eliminate them, in priority order.
  • Champion the introduction of new policies, processes, procedures, tools, technology and structure into the work environment, supporting the rapid adoption of same by the Team.
  • Support Associate development by providing regular, scheduled feedback, using supportive and directive techniques, with a focus on continual improvement.
  • Challenge existing processes and procedures within the control of the Business Unit by providing documented recommendations on why, how and when change should occur.
  • 3-5 years experience in a leadership role within a client services environment
  • Proven Leadership skills, with the ability to lead by example, mentor, coach, performance manage and act as a positive role model for Team members, while remaining approachable, objective and resourceful.
  • Advanced experience with computer software applications including Word, Excel, and Lotus Notes.
  • Superior verbal and written communication skills.
  • Proven ability to multi-task, probe effectively, analyze and problem solve while exercising sound judgment to resolve complex client concerns in a fast paced and rapidly growing environment.
  • Ability to successfully work in a changing environment and consistently achieve exceptional quality standards, while ensuring the team provides outstanding customer service to all clients.
  • Excellent planning, coordinating, organizing and time management skills with ability to delegate

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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