Client Advisor

3 weeks ago


Taguig, National Capital Region, Philippines KMC Solutions Full time

Account & Relationship Management (Sales)

Reporting to the Air Operations Manager based in Paris, your mission is to handle flight requests from our individual and events clients travelling worldwide.

Main missions :

  • Prepare tariff proposals on Amadeus (best travel plans in line with customer demand).
  • Answer questions regarding travel arrangements, tickets, pricing (explain applicable fees and taxes for each ticket).
  • Schedule flights based on customer needs and available flights.
  • Handle follow-up and management of options, updating of price lists and terms and conditions of sale.
  • Inform customers of cancellation conditions, any charges and refund policies.
  • Issue tickets and handle after-sales: changes/refunds and invoicing.
  • Ensure that the information on the ticket is correct (refund, cancellation, force majeure, etc.).
  • Collect payment from customers for airline tickets.
  • Process ticket changes and refunds.
  • Handle all the formalities required to ensure that the trip proceeds smoothly (insurance, visa formalities, etc.).
  • Handle customers and companies information on the system.
  • Ensure that all information on Amadeus/Salesforce is up to date.

Profile :

  • At least 2 years of experience in a travel agency or business platform
  • Passionate about travel and tourism
  • Excellent command of customer relations (reassuring, visionary, proactive, dynamic, reliable)
  • Good interpersonal skills, good customer service in a demanding environment
  • Strong knowledge of Amadeus
  • Knowledge of Microsoft tools (Excel, PowerPoint, etc.)
  • Good communication in both written and spoken in English
  • Ability to adapt and to work under pressure as well as in a changing, ambitious, fast-growing environment
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