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Verifications Officer
2 weeks ago
KEY RESPONSIBILITIES
- Review and verify declared information, including financial, employment and residential, against provided documents to determine validity and accuracy
- Verify identification documents
- Engage with brokers and applicants via phone and email to request outstanding documentation and information where required
- Engage with employers to verify employment and income information where required
- Ensure that all internal policies are adhered to
- Ensure that standard operating procedures are followed
- Ensure each application complies with responsible lending obligations and AML/CTFrequirements
- Identify and escalate suspicious applications
- Analyse direct debit and disbursement details
- Accurate data entry and record keeping
- Ad-hoc tasks as required
- Excellent attention to detail
- Professional verbal and written communication skills
- Sound working knowledge of consumer lending regulatory and compliance requirementspreferred
- The ability to build relationships and coordinate with internal and external customers
- Ability to build rapport with brokers and introducers
- Highly organised and adaptable to change
- Ability to work autonomously
MEASURES OF SUCCESS
- Number of decisions per day
- Quality Assurance and Hindsight results
- Maintain service level agreements
- Adhere to compliance requirements
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