Call Center Technical Support
2 weeks ago
Opportunity Expired
Join Teradyne's innovative team and experience the ultimate work-life balance that sets them apart.
Opportunity detailsOpportunity Type
Graduate Job
Start Date
Ongoing
Applications Close
31st of January, 2024 (Prosple estimate closing date)
Teradyne companies deliver manufacturing automation across industries, applications, and the world. Together, they solve complex test and automation challenges and enable businesses to achieve higher production volumes, higher quality, and higher ROI.
Your roleDuties & Responsibilities:
- Acts as the primary interface for customers contacting the center for orders, inquiries, and complaints.
- Resolves customer faults, queries, and complaints at the first point of contact using the tools and systems provided.
- Replies to inquiries and fault reports in a caring, professional manner while ensuring that they are recorded.
- Adheres to the Incident Reporting and Escalation system and procedures.
- Provides customers up-to-date regularly regarding outstanding requests and orders.
- Contributes to meeting the team goals, metrics, and key performance indicators.
- Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.
Teradyne's Grant Program is on the lookout for academic professionals and students to conceive ideas that have the potential to drive fresh innovations in electronics. Teradyne is involved in various engineering disciplines, crafting cutting-edge processor test systems, and collaborative mobile robots, and engaging in projects spanning from silicon chips and micrometer mechanics to agile software development. This diverse scope makes Teradyne an ideal environment for innovators with a broad range of interests.
Employees in the Philippines can receive numerous benefits at Teradyne, including:
- Healthcare, Dental, and Optical plans
- Paid sick leave
- Discounts on company stock and general meal allowances.
Inclusion is the catalyst for innovation. As a recent college graduate joining the team, you'll seamlessly become a part of dynamic projects, contributing to the forefront of electronic testing and automation advancements. Collaborating with fellow enthusiasts, you'll infuse new perspectives into technologies that have a transformative impact on lives globally.
Work-life balanceAt Teradyne, they prioritize a healthy work-life balance, offering ample flex days and holidays to ensure you have the time you need to rejuvenate and recharge.
Company cultureTeradyne is dedicated to cultivating a positive employee experience and fostering a culture where individuals, along with their families, passions, and experiences, thrive. The aim is to support you in becoming the best version of yourself, both professionally and personally.
About youBasic Qualifications & Skills:
- Excellent phone, verbal, and written communication skills in the English language.
- Must be keen to details.
- Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)
- Willing to work on shifting schedule, including night shift.
Education:
- Bachelor's degree in ECE, EE or CompE with at least 1-2 years of customer service experience.
- Previous customer service experience preferred.
- Fresh graduates are welcome to apply.
Please click the "Apply on employer site" button on this page to apply.
Source/s:
You should have or be completing the following to apply for this opportunity.
Entry PathwayDegree or CertificateMinimum Level of Study
Bachelor or higher
Study Field
E
Work rightsThe opportunity is available to applicants in any of the following categories.
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