Security Shared Services Analyst

2 weeks ago

Manila, National Capital Region, Philippines Zendesk Full time
Job Description

We are searching for an Information Security Analyst who will report directly to the Manager, Security Shared Services. The newly established team will assist the entire Security organization by aiding in the transition and execution of repeatable, request and data-based processes across various functions.

Zendesk's business and employee presence are expanding. This continued growth has created an opportunity to lead our quickly expanding shared services function. You will have an opportunity to assist Zendesk in setting up the shared services for Security.

You should be a self-driven individual who can oversee and carry out several security activities related to training & awareness, IT security, safety, vulnerability management, incident response, and compliance. You must also be self-motivated and thrive in a diverse and fast-paced environment.

What you do daily:

  • Act as the primary point of contact for various security processes transitioned into the shared services organization.
  • Collaborate with process owners from different Security functions in developing and implementing processes to enhance the operational efficiency of the Security Organization.
  • Identify areas for continuous improvement and collaborate with the Security Automation Engineer to facilitate significant changes in operational efficiencies.
  • Develop documentation and playbooks for new processes to be transitioned.
  • Identify ways to enhance processes through redesign.
  • Share best practices with the team to enhance Security at all levels.
  • Participate in and carry out various processes for compliance and threat monitoring (e.g., Security ticket triaging; Security vendor reviews; Vulnerability management; Threat analysis on phishing emails; etc.).
  • Work with Senior Analysts to improve control efficiencies, design, and operational effectiveness of security controls.
  • Engage in external audit walkthroughs, document audit evidence, and conduct internal audit testing for various controls.

What you bring to the role:

  • Bachelor's degree in a related field and a minimum of two (2) years of experience in IT audit, Information Security, and/or IT Compliance.
  • Experienced in working in a shared services environment to assist in developing standard operating procedures and implementing best practices.
  • Ability to communicate effectively across cultural and geographic boundaries and at an appropriate level of detail.
  • Curiosity to learn new applications and envision the impact on security and compliance standards.
  • Demonstrated ability to effectively plan, prioritize, and manage work activities to meet stakeholder expectations and specific Service Level Agreements.
  • Understanding of Security concepts such as password authentication, 2FA, access control, identity management, organizational change, and data security/classification.
  • Ability to quickly adapt to new tools used in day-to-day interactions such as Wiz, Splunk, G-Suite (Google Docs, Google Sheets), Zendesk support (especially Guide and dashboards), Atlassian (Jira, Confluence), Github, etc.

A PLUS if you have:

  • Familiarity with various SOC tools (e.g., Carbon Black, Red Canary, Zerofox, Splunk, XSOAR, and/or CrowdStrike Falcon).
  • Working knowledge of global data protection, cybersecurity concepts, privacy laws, and SOX (or a similar framework).
  • Experience in low-code programming and technical proficiency with scripting languages (such as Python) and/or general API development/configuration.

The intelligent heart of customer experience
Zendesk software was designed to bring peace to the chaotic realm of customer service. Today, we facilitate billions of conversations with well-known and beloved brands. We champion digital-first customer experiences—and we uphold this principle in our workplace. Over 5,000 employees worldwide collaborate from various locations, making one cohesive team.

Zendesk is an equal opportunity employer, and we take pride in our continuous efforts to cultivate global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are evaluated without regard to various characteristics. We are committed to providing reasonable accommodations for applicants with disabilities and disabled veterans as required by law.

Zendesk endeavors to respect your privacy and personal data during the recruitment process. By submitting your application to Zendesk, you acknowledge and agree to the processing of your personal data according to Zendesk's Privacy Notice for Candidates.

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