BPO Senior Operations Manager

2 weeks ago


Davao City, Davao, Philippines Manpower Core Group Inc. Full time
You will conduct client program training and reinforcement training for new hires.

You will also guide our newbies in their A-bay training up to their nesting period.

In greater details, here are the tasks that you will be responsible for:

Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.

Facilitate training approach alignment and adherence to the Company's onboarding, New Hire Training, and A-Bay playbook requirements.

Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay


Responsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.

Assesses training needs and learning styles.

Here are the qualifications that is nice to have:

Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred

This is to be profiled to a FINANCIAL CAMPAIGN.

Shifting Schedule / Onsite

Better if can start ASAP.

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