Senior Vice President of Operations and Head of Travel and Hospitality Vertical

2 weeks ago

Manila, National Capital Region, Philippines Teleperformance Full time

The Opportunity | Senior Vice President of Operations and Head of Travel and Hospitality Vertical

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option serving hundreds of clients in the Philippines, as well as the North American, Australia, Asia and European markets.

The Senior Vice-President of Operations leads the overall business operations of his/her business cluster with passion, drive & creativity in a very dynamic team environment, and ensures the compliant & consistent execution of our deliverables with our clients along with our people programs, all aligned with our organization's mission, core values, norms, & policies

.

The Senior Vice President of Operations - Travel and Hospitality is responsible for leading and managing the operations of the travel and hospitality vertical in Teleperformance Philippines. The SVP of Operations oversees the delivery of high-quality services to the clients, ensures compliance with the regulatory and contractual requirements, drives operational excellence and innovation, and fosters a culture of customer satisfaction and employee engagement.

As a Senior Vice President and Head of Travel and Hospitality Vertical

Strategic Leadership & Execution

  • Maps-out an annual operating plan with strategic key actions, targets and measures of success including its complementing resources and tools needed by his/her business cluster to meet and / or exceed the organizational objectives.
  • Ensures noiseless service delivery of the business while achieving our financial and operating goals and objectives through planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.

Growth-focused Business, Finance & Compliance

  • Upholds and promotes our Teleperformance core values, norms, standard operating policies and procedures.
  • Builds and maintains our collaborative partnerships with our clients to ensure that we deliver committed-results.
  • Oversees the establishment, and implementation of new accounts according to our corporate policies.
  • Oversees how clarity of role objectives, quality of performance and focus of all employees within his/her business cluster are maintained through appropriate, and diversity & inclusion-sensitive standards and measures of performance.
  • Reviews & analyses periodic progress reports of the cluster to map-out quick wins & long-term solutions and manage any opportunities or risks within his/her scope.
  • Keeps the executive management team updated on every aspect of the business operations of his/her cluster including opportunities in the marketplace and any developments that may impact the business in any way.

Engaged & Enabled People

  • Advocates our main goal to make "happy employees from inside-out".
  • Maintains ethical practices that nurture a positive work environment conducive to attracting, retaining and motivating high potential employees at all levels.
  • Oversees employee engagement w/ an effective management team & proactive plans for our people's continuous professional growth & career success.
  • Performs additional work as may be required from time to time within the terms and conditions aligned to the strategic directives and foresight of the business.

What will you need to succeed?

  • More than 20 years of experience in the BPO industry, with at least 10 years in the travel and hospitality domain.
  • Proven track record of leading and managing large-scale and complex travel and hospitality operations, with demonstrated results in improving quality, efficiency, and profitability.
  • Expert knowledge of the travel and hospitality industry trends, regulations, standards, and best practices.
  • Strong business acumen and strategic thinking, with the ability to identify and pursue new opportunities for growth and innovation.
  • Excellent communication, presentation, and negotiation skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
  • Exceptional leadership, coaching, and mentoring skills, with the ability to inspire and motivate a diverse and high-performing team.
  • Bachelor's degree in business, travel and hospitality, or related field. Master's degree or equivalent preferred.
  • Certifications or credentials in travel and hospitality management, quality, or compliance preferred.

#J-18808-Ljbffr

  • Vice President Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    55 Vice President Operations Trabaho sa Philippines Senior Vice President & Head of Healthcare VerticalAssistant Vice President, Healthcare OperationsChief Operating Officer (For Active Pooling)Vice President - Insights and Relationship Lead – Fraud & Financial Crime OperationsVice President - Operations Manager - Trade and Loans OperationsPayment...

  • Vice President Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Genpact National Capital Region, Philippines With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Manila Recruitment Full time

    Email Company Profile: Insurance companyOverall Purpose And Responsibilities Of The RoleProvide strategic direction and leadership to the company, ensuring its growth, profitability, and sustainability. This involves setting clear goals, fostering relationships with stakeholders, driving business strategies, overseeing operations, promoting innovation and...

  • Vice President for Real-World Asset

    2 weeks ago

    Manila, National Capital Region, Philippines Bonds Full time

    Vice President for Real-World Asset (RWA) Tokenization / Chief Operating Officer [, subsidiary]Vice President for Real-World Asset (RWA) Tokenization / Chief Operating Officer [, subsidiary] Email Making bonds accessible to every Filipino at Role Description:-As the Vice President for Real-World Asset (RWA) Tokenization / Chief Operating Officer at , you...

  • Vice President of Training

    2 weeks ago

    Manila, National Capital Region, Philippines IntouchCX Full time

    Vice President of Training & Quality Assurance Solutions February 15, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with...

  • Vice President of Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Fishstone Solutions, Inc. Full time

    Overview:The Vice President of Table Games will be responsible for driving employee and guest satisfaction,To deliver a superior guest experience, and to continuously improve the processes, products, and profits of the table games discipline.The VP of Table Games will be responsible for all table games floor activity, staff, and service levels.Maintaining...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Bank, N.A. Full time

    Join our team as a Vice President for Insights and Relationship Lead and Fraud & Financial Crime Operations, where you will have the opportunity to define and deliver the reporting strategy framework needed to support the operational management of the business across customer, controls, productivity and efficiency agenda. and manage key retail marketing...

  • Senior Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Probe CX Full time

    The Senior Vice President role is critical to lead the Philippines operations for ProbeCX.The primary purpose of the role is to lead and inspire the delivery of the Operations within the Philippines geography, including enabling local operational leaders, support teams, and supporting pre-sales activity.This role requires the person to develop and implement...

  • Vice President for Accounting and Finance

    2 weeks ago

    Manila, National Capital Region, Philippines Manila Bankers Life Insurance Corporation Full time

    Company Description Manila Bankers Life Insurance Corporation is a duly recognized and authorized life insurance company based in Makati City, Philippines. We are regulated by the Philippine Insurance Commission and are committed to providing reliable and trustworthy insurance services to our valued clients. Role Description This is a full-time on-site role...

  • Senior Vice President for Technology

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Group Limited Full time

    Senior Vice President for Technology QBE Insurance Group Limited Manila, Philippines Senior Vice President for Technology QBE Insurance Group Limited Manila, Philippines Posted 2 days ago Permanent Competitive Senior Vice President for Technology Primary DetailsTime Type: Full timeWorker Type: EmployeeThe role is the primary interface between the GSSC...

  • Assistant Vice President, Operations Officer

    2 weeks ago

    Manila, National Capital Region, Philippines MUFG Full time

    Assistant Vice President, Operations Officer (Trade) page is loaded Assistant Vice President, Operations Officer (Trade) Apply locations Manila Branch time type Full time posted on Posted 16 Days Ago job requisition id WD Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th...

  • Senior Vice President for Technology

    2 weeks ago

    Manila, National Capital Region, Philippines QBE Insurance Group Full time

    Senior Vice President for Technology page is loaded Senior Vice President for Technology Apply locations PHI - Manila time type Full time posted on Posted 2 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThe role is the primary interface between the GSSC business unit and the regional IT teams, ensuring alignment between...

  • Vice President

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Company : Ascent HRJOB DESCRIPTIONDesignation/ Role: Vice President (Site Head)Department: OperationsWork Timing: Night ShiftQualifications: Postgraduate (Management and Law)Work Location: Manila (Preferred)Skills:Strong leadership and mentoring skills, Excellent verbal and written English language communication skills Should have training, coaching...

  • EXECUTIVE ASSISTANT to the Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Acestar International Service Corp. Full time

    Assist the Vice President / General Manager on the day-to-day transactions in Operations, and other Departments.Maintain comprehensive and accurate executive recordsPerform minor accounting dutiesOrganize meetings, including scheduling, sending reminders, and organizing catering when necessaryAnswer phone calls in a polite and professional mannerWelcome...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Marivent Resorts and Hotels Inc. Full time

    Duties and Responsibilities:1. Develop and implement comprehensive strategies for motorpool operations to align with the company's overall objectives.2. Lead the planning and execution of maintenance programs to ensure optimal vehicle performance and longevity.3. Drive initiatives for innovation, cost reduction, and operational efficiency.4. Oversee all...

  • Regional Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines The EMAC Group LLC Full time

    EMAC has engaged with an aggressive growth National IMB Seller/Servicer client partner to find aRegional Vice President to expand the Western division.The ideal candidate will partner with the company's executive leadership to expand their retail lending branch network. This role has a primary focus to execute a growth strategy to identify, nurture...

  • DBMN - QA Deputy Principal Audit Manager - Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Deutsche Bank Full time

    DBMN - QA Deputy Principal Audit Manager - Vice President Job ID:R Full/Part-Time: Full-time Regular/Temporary: Regular Listed: Location: Manila Position OverviewJob Title: Deputy Principal Audit Manager DBMN - QA Deputy Principal Audit Manager - Vice President Job ID:R Full/Part-Time: Full-time Regular/Temporary: Regular Listed: Location: Manila...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines J.P. Morgan Full time

    JOB DESCRIPTIONAlternative Payments Operations (APO) team is part of Corporate Investment Banking's Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally....

  • Head Nurse

    2 weeks ago

    Manila, National Capital Region, Philippines Our Lady of Lourdes Hospital Full time

    The Head Nurse plans, organizes, and leads the activities within the assigned unit for optimum patient care. He / She is directly responsible for the physical set-up of the unit, structure and other human resources for health care provision. He / She collaborate with other members of the healthcare team in meeting the needs of the patients. The Head Nurse...

  • Vice President

    2 weeks ago

    Manila, National Capital Region, Philippines Marivent Resorts and Hotels Inc. Full time

    Duties and Responsibilities:1. Develop and implement the architectural vision and strategy in alignment with the company's overall objectives.2. Oversee the design and execution of major architectural projects, ensuring they meet high standards of quality and innovation.3. Drive initiatives for sustainable design practices and cutting-edge architectural...