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Vice President of Operations
2 weeks ago
Overview:
The Vice President of Table Games will be responsible for driving employee and guest satisfaction,
To deliver a superior guest experience, and to continuously improve the processes, products, and profits of the table games discipline.
The VP of Table Games will be responsible for all table games floor activity, staff, and service levels.
Maintaining the most efficient, effective, and profitable operation will be key to the success of this role.
Duties and Responsibilities:
- Lead all aspects of Table Games operations to maximize revenue while providing excellent guest service.
- Leverage Table Games data to advise strategy, implement changes, and improve business outcomes.
- Develop and manage budget to control expenses and maximize revenues.
- Create and execute policies, strategies, and procedures that advance company objectives.
- Develop and maintain collaborative relationships with all operational and administrative departments to support business operations.
- Train and manage a team of table game supervisors, dealers, and support staff.
- Foster a workplace culture of excellence, teamwork, respect, and positive employee engagement.
- Focuses on improvements to floor layout, equipment and procedures based upon observations and data.
- Partners with purchasing for the acquisition of all stock, supplies, materials, components, and gaming equipment.
- Works with the Marketing to determine new and seasonal direct marketing campaigns appropriate to the player
- Oversees the Table Games Operations and Technical teams to include efficient staffing, team member development and training, performance management and policy enforcement.
- Creates a work environment that promotes teamwork, feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes.
- Manages the table games operations to ensure performance, appropriate game mix, game configuration, and suitable game placement and layout
- Ensures the timely and accurate repair of all tables and chairs on the casino floor
- Maintains effective communications within Table Games Operations and with Slot Operations, Domestic Marketing, International Marketing and Special Events to maximize effectiveness and enhance guest service
- Ensures optimum performance of the department by recommending continuous improvement recommendations and implementing techniques to improve productivity, increase effectiveness and decrease costs
- Perform additional responsibilities as assigned.
Requirements:
- Proven track record of leadership in table games operations within the gaming or hospitality industry.
- Strong knowledge of table game rules, procedures, and industry standards.
- Experience in revenue optimization and performance analysis for table games.
- Excellent leadership, communication, and interpersonal skills.
- Ability to make data-driven decisions and implement strategic initiatives.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master's degree preferred).
- Knowledge of gaming regulations and compliance requirements.
- Proficiency in casino management systems and analytics tools.
- Experience working in an integrated resort casino environment.
- Familiarity with player tracking systems and loyalty programs.
- Strong network and relationships within the gaming industry.
Preferred :
- At least 10 years of increasing levels of game operations experience in Casino Industry
- Preferably local candidate.
Job Type: Full-time
Experience:
- increasing levels of game operations in Casino Industry: 10 years (Preferred)
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