Collections Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Acquire BPO Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Processing payments

Encouraging timely commitment in accordance with customer's account's collection calendar

Ensure customers are aware and informed of their due and overdue bills through outbound calls

Provide assistance and customer education against financial over-commitment on inbound calls.

Provide excellent customer experience while collecting payments

Attend to both inbound & outbound calls in incorporating Standard Collections procedures

Initiate strategies for collections processed and procedures

Negotiate account resolution, payment arrangements and re-payment terms.

Respond to customer queries involving overdue amounts on account and account billing cycle.

Encourage timely commitment from customers against overdue amounts and financial over-commitment

Review and recommend payment arrangements based on customer's paying behaviour and company's collections target.

Retain customer loyalty while initiating processes for collections

Account Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.

Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections target

Handles customers satisfactorily and avoids emotional confrontations within the call

Maintain composure in dealing with difficult customers

Join the A-Team and experience the A-Life

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