Collections Specialist
2 weeks ago
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
Processing payments
Encouraging timely commitment in accordance with customer's account's collection calendar
Ensure customers are aware and informed of their due and overdue bills through outbound calls
Provide assistance and customer education against financial over-commitment on inbound calls.
Provide excellent customer experience while collecting payments
Attend to both inbound & outbound calls in incorporating Standard Collections procedures
Initiate strategies for collections processed and procedures
Negotiate account resolution, payment arrangements and re-payment terms.
Respond to customer queries involving overdue amounts on account and account billing cycle.
Encourage timely commitment from customers against overdue amounts and financial over-commitment
Review and recommend payment arrangements based on customer's paying behaviour and company's collections target.
Retain customer loyalty while initiating processes for collections
Account Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.
Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections target
Handles customers satisfactorily and avoids emotional confrontations within the call
Maintain composure in dealing with difficult customers
Join the A-Team and experience the A-Life
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