Senior Operations Manager

2 weeks ago

Batangas, Calabarzon, Philippines Humanly (humanly) Full time

Posted 18 days ago

Full-time

hide

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Senior Operations Manager do? Think of yourself as the leader who oversees the operations' processes,embracing design, planning, control, performance improvement, and strategy. Since our culture is at the core of our business, you must possess high integrity, professionalism, courage, and resiliency.

Imagine yourself going to work with one thing on your mind: establishing a high standard for productivity, quality, and customer service, and defined guidelines for day-to-day results.

As a Senior Operations Manager , you will:

  • Serve our customers through the development and implementation of best in class methods and procedures;
  • Provide training to ensure the company's operations run smoothly;
  • Provide information to Senior Leaders to generate ideas that will help increase productivity;
  • Oversee Teammates, Team Leaders, and the Operations Management team to ensure positive morale for effective daily operations;
  • Own the development of company systems for customer interaction and control its implementation process;
  • Manage and improve campaign performance through performance monitoring, problem resolution, system audits and quality assurance measures;
  • Ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis and other operational strategy assessments;
  • Maintain an open line of communication between your teammates and senior management;
  • Be responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service, and resolving problems that may arise;
  • Develop individual and team goals and implement plans in order to carry out the objectives;
  • Guide your Operations Managers to meet all team and individual goals;
  • Collect and analyze trends and data for regular performance reports and preparing an annual budget after estimating necessities, correcting overspending, and analyzing cost variances and scheduling expenses;
  • Oversee systems maintenance and upgrade implementations, and call for repairs and trouble-shooting; and
  • Maintain consistent professional improvement through company provided workshops, tracking trends and actively participating in team projects.

Do you have what it takes to become a Senior Operations Manager ?

Requirements:

  • At least 5 years of Operations Management Experience
  • Held a leadership position in a customer service role
  • Strong organizational, analytical, and managerial skills
  • Excellent verbal and written communication skills
  • Highly motivated self-starter
  • Handled at least 600 FTEs with an excellent track record of meeting targets
  • Strong computer skills especially in using Microsoft and Google applications
  • Ability to multitask with ease and proficiency
  • Ability to work efficiently in a fast-paced environment
  • Can build productive business relationships with clients

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that is truly #PeopleFirst These Ridiculously Good perks and benefits* are available for you:

  • Scholarship program for your children
  • HMO benefits for you and up to 2 dependents after 2 weeks of employment
  • Wellness programs
  • Retirement savings program with company matching
  • World-class, Ridiculously Refreshing workspaces
  • Gym and recreational areas
  • Unlimited coffee
  • Daycare for your kids
  • Happy Hours, Time Outs, and other on-site events

*Terms & Conditions apply.

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and our global communities.

About Us

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of September 30, 2022, TaskUs had approximately 48,700 employees across 28 locations in 14 countries, including the United States, the Philippines, and India.

For more information, visit

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

#J-18808-Ljbffr

  • Senior Operations Manager – Supply Chain Support

    2 weeks ago

    Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time

    Senior Operations Manager – Supply Chain Support -- iSupport Worldwide -- Join our team The Supply Chain Senior Operations Manager isresponsible for developing and leading a high-performance team of inbound and outbound logisticssupport and demand and supply planning support to achieve financial and customer service targets forour Stanley supply chain...

  • Senior JDE Developer

    2 weeks ago

    Batangas, Calabarzon, Philippines HOVER SENIOR LIVING COMMUNITY Full time

    As a Senior JDE Developer, you will play a pivotal role in designing JDE application programs and configuring systems to meet business requirements. Your responsibilities will encompass providing programming support for new systems, as well as maintaining and enhancing existing systems. Working both independently and collaboratively within project teams,...

  • Operations Specialist

    2 weeks ago

    Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time

    We are looking fora skillful OperationsSpecialist to manage data and deliver insights that identify problems alongside feasible solutions. As the Operations Specialist, you will have the opportunity to learn the intricacies of self-storage and CRE investments from a team of highly knowledgeable industry professionals. You will work with and learn from other...

  • Operations Analyst

    2 weeks ago

    Batangas, Calabarzon, Philippines EcoPlanet Green Operations GmbH Full time

    We are looking for a skillfulOperations Analystto manage data and deliver insights that identify problems alongside feasible solutions. As the Operations Analyst, you will have the opportunity to learn the intricacies of self-storage and CRE investments from a team of highly knowledgeable industry professionals. You will work with and learn from other...

  • Operations Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines TaskUs Full time

    Operations Manager (Batangas) page is loaded Operations Manager (Batangas) Apply locations Batangas City, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R_2401_1252 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...

  • Operations Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines Valeros Business Company Full time

    "WFH But the candidate should be located within the 50 kms radius from the siteOur reference site for the distanceQualifications:At least 3 years of related working experience in customer experience operations and as a management specialistA good track record of meeting and delivering targetsArticulate enough with others, like Teammates and clientsA...

  • Senior Room Attendant

    2 weeks ago

    Batangas, Calabarzon, Philippines Comvest Investment Incorporation Full time

    JOB SUMMARY:Welcome aboard! We are currently looking for a talented Senior Room Attendant to join our team. As a Senior Room Attendant at our company, your main responsibility is to ensure cleanliness, maintenance, and upkeep of guestrooms, common areas, and various administrative offices at our resort. Additionally, you will be handling tasks related to...

  • Senior Room Attendant

    2 weeks ago

    Batangas, Calabarzon, Philippines Comvest Investment Incorporation Full time

    JOB SUMMARY:The Senior Room Attendant is primarily responsible for cleaning, maintenance, and upkeep of both guestrooms and common areas, resort grounds, common area restrooms and shower areas, function rooms,activity areas, and various admin offices. The Senior Room Attendant is also expected to perform tasksrelated to laundry operations. The Senior Room...

  • Operations Engineer

    2 weeks ago

    Batangas, Calabarzon, Philippines First Philippine Industrial Park Full time

    Position:This position is based in Sto. Tomas Batangas. FPIP is looking for an Operations Engineer who will be responsible for the repairs, maintenance, and operations of the substation/distribution system and TELCO system.Responsibilities:TELCO System, Substation and Distribution System Operations and MaintenanceReduction of Unplanned InterruptionsAchieve...

  • SU Operations

    4 weeks ago

    Batangas, Calabarzon, Philippines Black & Veatch Family of Companies Full time

    At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around...

  • senior planner

    2 weeks ago

    Batangas, Calabarzon, Philippines AG&P - Philippines Full time

    The Senior Planner shall be responsible leading a group of planning engineers and overseeing an assigned project's progression according to approved budget, schedule requirements, and quality & HSE requirement/s.Minimum Qualifications:Engineering GraduateProficiency in Primavera and/or other planning programs, applications & software.Knowledgable of methods,...

  • Operations Supervisor

    2 weeks ago

    Batangas, Calabarzon, Philippines Linkservesolutions Full time

    Join our team while working at the comfort of your homeOPERATIONS SUPERVISOR (ON-SITE)Job Description:Assist in the training processEnsure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policiesSupport & provide guidance to agents after training by monitoring their...

  • Warehouse Operations Staff

    3 days ago

    Batangas, Calabarzon, Philippines Monde Nissin Corporation Full time

    Prepares invoices and documents to ensure efficient order processing and delivery of products. Perform inventory management and other activities needed in the inbound/outbound warehouse operationsQualificationsGraduate of any 4-year courseDetail-oriented and with good organizational skills

  • Operations Assistant- LISP III

    2 weeks ago

    Batangas, Calabarzon, Philippines Science Park of the Philippines, Inc. Full time

    Responsibilities:Assist the Park Manager in overseeing the operations of all the facilities and equipment.Conduct troubleshooting of tools and equipment and recommend a solution to the problem.Maintain the efficient operation of Park deep wells (Water Distribution System).Supervise and monitor the Park's maintenance crew.In charge in monitoring the daily...

  • Senior Mechanical Engineer(Batangas area)

    2 weeks ago

    Batangas, Calabarzon, Philippines J-K Network Services Full time

    BENEFITS :Government Mandated BenefitsOther Benefits discuss during Hr interviewJOB DETAILS :Company Profile: Japanese Constuction Company that provides installing internet connections in homes, businesses, and other infrastructures, and laying underground power distribution linesPosition:Senior Mechanical EngineerIndustry: Construction IndustrySalary: Php...

  • Restaurant Manager

    3 hours ago

    Batangas, Calabarzon, Philippines Jollibee Group Full time

    The Restaurant Manager is responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store's adherence to operating systems and standards and compliance to all government requirements. JOB...

  • Construction Safety Manager

    3 hours ago

    Batangas, Calabarzon, Philippines TE Connectivity Full time

    Job OverviewProject EH&S Manager in collaboration with site EH&S Leader and other members of the management team ensures and monitors health and safety in the construction area and compliance with all environmental requirements. Including the application and communication of safety, health, environmental and hazardous materials standards, procedures and...

  • Fixed-Term Filling Line Operator

    3 days ago

    Batangas, Calabarzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time

    Objectives:To be able to produce safe and quality milk powders both in tin cans and bag-in-box, thereby satisfying consumers.To be able to operate filling machines meeting the standard line performance and efficiency.To be able to contribute on the continuous improvement of the operations through the different venues (MDWT, PSA's, etc)To be able to...

  • Senior Mechanical Engineer(Batangas area)

    2 weeks ago

    Batangas, Calabarzon, Philippines J-K Network Services Full time

    BENEFITS :Government Mandated BenefitsOther Benefits discuss during Hr interviewJOB DETAILS :Company Profile: Japanese Constuction Company that provides installing internet connections in homes, businesses, and other infrastructures, and laying underground power distribution lines.Position: Senior Mechanical EngineerIndustry: Construction IndustrySalary: Php...

  • Resort Manager

    2 weeks ago

    Batangas, Calabarzon, Philippines Sea Borne Customs Services Company Inc. Full time

    Main Purpose of the Job:Manages all departments and scope of works, including housekeeping, front desk, guest services, kitchen and recreations, marketing and sales. One of the main concerns that needs an attention are planning, quality control, managing employees and meeting the targets through marketing and promotions.Duties and Responsibilities:Be engaged...